Evidence map›Paper›PMID 40156660›Full record

ArticleAdministration and policy in mental health2025

User Satisfaction with Child and Adolescent Mental Health Services: Factor Structure of the Experience of Service Questionnaire (ESQ) in Norway and the UK.

Yngvild Arnesen, Bjørn Helge Handegård, Børge Mathiassen, Kjersti Lillevoll, Monica Martinussen, Luís Costa da Silva, Jasmine Harju-Seppänen, Abigail Rennick, Jenna Jacob, Julian Edbrooke-Childs

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Article in Administration and policy in mental health, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. An erratum has been issued. Not yet cited in PubMed.

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1 · What the graph read from it

What it found

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2 · The registry

The trial behind it

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3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

5 · Who and what money

Authors and funding

10 authors.

Yngvild ArnesenResearch Group for Clinical Psychology, Department of Psychology, Faculty of Health Sciences, UiT, The Arctic University of Norway, 9037 Tromsø, Tromso, Norway. yngvild.arnesen@uit.no.ORCID 0000-0001-9718-0017
Bjørn Helge HandegårdRegional Centre for Child and Youth Mental Health and Child Welfare, Uit the Arctic University of Norway, Tromsø, 9037, Norway.
Børge MathiassenResearch Group for Clinical Psychology, Department of Psychology, Faculty of Health Sciences, UiT, The Arctic University of Norway, 9037 Tromsø, Tromso, Norway.
Kjersti LillevollResearch Group for Clinical Psychology, Department of Psychology, Faculty of Health Sciences, UiT, The Arctic University of Norway, 9037 Tromsø, Tromso, Norway.
Monica MartinussenRegional Centre for Child and Youth Mental Health and Child Welfare, Uit the Arctic University of Norway, Tromsø, 9037, Norway.
Luís Costa da SilvaEvidence Based Practice Unit, University College of London, Anna Freud Centre, 4-8 Rodney Street, London, N19JH, UK.
Jasmine Harju-SeppänenEvidence Based Practice Unit, University College of London, Anna Freud Centre, 4-8 Rodney Street, London, N19JH, UK.
Abigail RennickEvidence Based Practice Unit, University College of London, Anna Freud Centre, 4-8 Rodney Street, London, N19JH, UK.
Jenna JacobEvidence Based Practice Unit, University College of London, Anna Freud Centre, 4-8 Rodney Street, London, N19JH, UK.
Julian Edbrooke-ChildsEvidence Based Practice Unit, University College of London, Anna Freud Centre, 4-8 Rodney Street, London, N19JH, UK.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundChild and Adolescent Mental Health Services (CAMHS) are expected to track user satisfaction routinely, and to this end, the Experience of Service Questionnaire (ESQ) is increasingly being adopted worldwide. The literature is inconsistent concerning the underlying factor structure of satisfaction measures, and debate is ongoing regarding the evidence of a general satisfaction factor.

aimThis study aimed to examine the factor structure and dimensionality of the parent/carer and adolescent versions of the ESQ in the UK and Norway.

methodsData were retrieved from routine CAMHS clinical practice in the UK and Norway. Three models suggested by the research group were tested through Confirmatory Factor Analysis (CFA) and reliability testing.

resultsA series of CFAs revealed sound psychometric properties of the ESQ in all samples. A bifactor model with a general satisfaction factor and two specific factors of Satisfaction with Care and Satisfaction with Environment fitted the data best, except for the Norwegian adolescent version where a unidimensional model was kept.

conclusionThe results support the continued use of the ESQ in CAMHS in the UK and Norway and significantly contribute to the literature on user satisfaction by adding evidence of a general satisfaction factor.

Indexed as

Adolescent Health ServicesChild Health ServicesMental Health ServicesPatient SatisfactionAdolescentChildFactor Analysis, StatisticalFemaleHumansMaleNorwayPsychometricsReproducibility of ResultsSurveys and QuestionnairesUnited KingdomAdolescentsBifactor ModelConfirmatory Factor AnalysisParents and CarersPsychometric PropertiesUser Satisfaction

Identifiers

PMID40156660
PMCPMC12133930

What OpenQuestion holds

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LicenceCC BY
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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.