Reducing the Digital Divide: Distribution of Technology to Increase Access to Pediatric Specialty Care via Telehealth During the COVID-19 Pandemic.

Introduction: Increased use of telehealth technology during the COVID-19 pandemic helped reduce the impact of some barriers to health care access (e.g., geographical distance) while amplifying the negative impact of others (e.g., poor internet availability). This quality improvement project evaluated a program established at a specialized hospital for children and adolescents with neurodevelopmental disabilities to improve access of patients and families to technologies necessary for telehealth-based care. Methods: Our telehealth access and device distribution program utilized Federal Communications Commission funding to distribute 336 iPads and 279 Wi-Fi hotspots to 414 patients recommended for the program by their clinicians. An average of 1.6 years later, participants received a satisfaction survey via text or email. Results: The referred patient cohort had higher economic disadvantage (average Area Deprivation Index = 7.67) and more language diversity (16% Spanish) compared with hospital averages. About 27% ( Discussion: Program efforts were largely successful in facilitating telehealth access via the dissemination of iPads and Wi-Fi hotspots to a patient subpopulation with economic disadvantage and language differences. Follow-up feedback from participants suggests that additional check-ins and device monitoring may be necessary to prevent device abandonment/disuse and maintain longevity of telehealth access.