ArticlePloS one2025
Healthcare professionals' perceptions about implementing accreditation as a strategy to improve healthcare quality and organisational performance: a cross-sectional survey study.
Article in PloS one, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. An erratum has been issued. Cited by 3 papers.
What it found
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Who cites it
3 citing papers in PubMed.
- Healthcare facility accreditation status and associated factors in Somalia: evidence from the 2022-2023 harmonized health facility assessment.BMC health services research · 2026Article
- Hospital Accreditation Governance in Afghanistan: Challenges and Solutions.Journal of healthcare leadership · 2026Article
- Article
Corrections and comments
- Erratum issued
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThis study aims to investigate the healthcare professionals' perceptions about the impact of accreditation as a strategy to improve the quality of healthcare services and organisational performance in public hospitals in Jordan.
designA cross-sectional survey.
settingFour accredited public hospitals located in three different geographical regions in Jordan.
participantsA total of 500 healthcare professionals, including both clinical and non-clinical staff, who worked at the selected hospitals. The data analysis included valid responses from 74.4% of the participants.
methodsA web-based questionnaire was applied. To investigate the relationship between the quality results scale (dependent variable) and the other survey scales (independent variables), multiple regression analysis was performed.
resultsThe study showed that the impact of accreditation on the quality of healthcare services was almost high across all scales; the Quality Results and Accreditation Impact scales received the highest mean scores, suggesting that healthcare professionals have a positive perception towards accreditation. Healthcare professionals agree that accreditation has improved the quality of healthcare services and hospitals' performance in a wide range of clinical and administrative aspects. There was a significant positive correlation between healthcare professionals' perception of Quality Results (P < 0.001) (dependent variable) and their perception of all other accreditation survey scales (independent variables). Regression analysis showed a significant relationship between Quality Results and Customer or Patient Satisfaction (P < 0.001), Management and Leadership (P = 0.030), and Accreditation Impact (P = 0.001) scales, and these were the most important accreditation predictors of, better quality results.
conclusionThe majority of healthcare professionals view accreditation positively, seeing its potential to improve the quality of healthcare and organizational performance. However, there are nuanced variations between administrative and clinical professionals about the aims and objectives of using accreditation as a strategy for healthcare quality improvement. Future research is needed to explore the long-term impact of accreditation and the contextual factors that impact the perceptions of healthcare professionals on accreditation, particularly among different healthcare professional groups. This will help provide policy direction and improve understanding of accreditation's impact.
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