ReviewDigital health
Compassion through technology: Digital empathy concept analysis and implications in nursing.
Review in Digital health. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 28 papers, 3 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
28 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Effectiveness of AI-based conversational and socially assistive agents in older adults: a systematic review and meta-analysis.BMC geriatrics · 2026Pooled it
- Digital compassion fatigue and digital empathy in healthcare: mapping the evidence and informing a human-centered clinical framework.Frontiers in psychology · 2026Pooled it
- Effects of eHealth interventions on psychological outcomes of post intensive care syndrome-family: a systematic review and meta-analysis.Frontiers in medicine · 2026Pooled it
- When Care Becomes Digital: Shared Experiences in Psychiatric Nursing-A Phenomenological Study.Journal of psychiatric and mental health nursing · 2026Article
- The Unseen Side of Nursing Leadership: Conceptualizing Leadership Blind Spots in Healthcare Settings.Nursing open · 2026Review
- Relational Ontology in a Digital World: Integrating African Personhood and Platformized Nursing.Nursing philosophy : an international journal for healthcare professionals · 2026Article
- Article
- TikTok, RedNote, and Bilibili as sources of medical information on chronic obstructive pulmonary disease: a cross-platform content analysis.Journal of thoracic disease · 2026Article
- The Transformation of Empathic Care in the Digital Age: A Scoping Review on Digital Empathy from a Nursing Perspective.Healthcare (Basel, Switzerland) · 2026Review
- From Concept to Conditions of Practice: Digital Empathy Must be Designed, Taught, and Protected.Nursing inquiry · 2026Article
- How Does Artificial Intelligence Align With Person-Centred Principles in Mental Health Nursing? A Scoping Review.International journal of mental health nursing · 2026Article
- Linking Perceived Hospital-Generated Content to Psychological Well-Being Through Integrated Cognitive and Emotional Resilience Mechanisms Among Emerging Adults.International journal of environmental research and public health · 2026Article
- Current status and influencing factors of digital literacy among clinical pediatric nurses: a cross-sectional study.BMC nursing · 2026Article
- Multilevel determinants of early childhood health during the first 1,000 days in Saudi Arabia: a scoping review with implications for nursing practice and policy.BMC public health · 2026Article
- Technostress Creators and Inhibitors: Dual Impacts on Nurses' Psychological and Work Outcomes.Nursing open · 2026Article
- Empowering Informal Caregivers of Persons With Early-Stage Dementia by Large Language Models: Mixed Methods Evaluation.JMIR formative research · 2026Article
- Association between artificial intelligence literacy and empathic behavior among nursing interns: adjustment for moral distress and moral resilience.Frontiers in medicine · 2026Article
- Decoding perceived risks in online healthcare services: a safety-trust model based on grounded theory.Frontiers in digital health · 2026Article
- Opportunities, challenges, and ethical implications of online pediatric nutrition consultation: a nursing perspective.Frontiers in pediatrics · 2026Article
- Digital compassion fatigue in nurses: an evolutionary concept analysis.Frontiers in public health · 2026Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
1 author.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Objective: Digital empathy is an emerging concept in telehealth nursing, emphasizing emotional engagement and compassionate communication in virtual care settings. Despite its importance, digital empathy remains underexplored. This concept analysis aims to define digital empathy in nursing, explore its key attributes, antecedents, consequences, challenges, and actionable recommendations for practice. Methods: Using Walker and Avant's eight-step framework, a comprehensive literature review was conducted on digital empathy in telehealth nursing. A total of 52 sources were reviewed, comprising 46 research articles, four books, and two web pages, published between 2000 and 2024. Results: This concept analysis identifies key attributes of digital empathy in nursing, including authenticity, trust-building, communication effectiveness, emotional engagement, adaptability, technological proficiency, and cultural sensitivity critical for meaningful connections in telehealth. Antecedents encompass digital literacy, emotional intelligence, supportive infrastructures, and cultural competence, emphasizing individual, contextual, and organizational factors. Consequences include enhanced patient satisfaction, trust, adherence to treatment, improved nurse well-being, and organizational benefits such as team cohesion and reduced staff turnover. Challenges such as cultural variability, technological limitations, and the lack of validated measurement tools highlight barriers to effective implementation. Conclusion: This concept analysis underscores the vital role of digital empathy in telehealth nursing. By incorporating its attributes and antecedents, healthcare organizations can enhance patient outcomes and foster supportive, patient-centered environments. Addressing measurement and technological gaps will be pivotal in fully realizing the benefits of digital empathy in telehealth. Actionable recommendations include implementing targeted training, developing standardized tools, and leveraging artificial intelligence advancements to enhance empathetic communication in telehealth.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.