Evidence map›Paper›PMID 40092972›Full record

ArticleJournal of patient experience2025

Perspectives on Patient Experience: Findings from Healthcare Providers in a Web-Based Cross-Sectional Study Within a Healthcare Network in Brazil.

Helidea de Oliveira Lima, Giseli Rodrigues Carvalho, Rodrigo Nogueira, Verena B N A Campello, Ana Claudia Lopes Fernandes de Araújo, Álvaro Nonato de Souza, Bruno Pereira Stuchi, Vanessa de Melo Torres, Deborah Simões, Leopoldo Muniz da Silva

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In one paragraph

Article in Journal of patient experience, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

10 authors.

Helidea de Oliveira LimaPatient Safety and Quality Department, IDOR - D'Or Institute for Research and Education - Rede D'Or, São Paulo, Brazil.
Giseli Rodrigues CarvalhoPatient Safety and Quality Department, Vila Nova Star - Rede D´Or, São Paulo, SP, Brazil.
Rodrigo NogueiraPatient Safety and Quality Department, IDOR - D'Or Institute for Research and Education - Rede D'Or, São Paulo, Brazil.
Verena B N A CampelloPatient Safety and Quality Department, Aliança Hospital, Rede D´Or, Salvador-BA, Brazil.
Ana Claudia Lopes Fernandes de AraújoPatient Safety and Quality Department, IDOR - D'Or Institute for Research and Education - Rede D'Or, São Paulo, Brazil.
Álvaro Nonato de SouzaPatient Safety and Quality Department, Aliança Hospital, Rede D´Or, Salvador-BA, Brazil.
Bruno Pereira StuchiPatient Safety and Quality Department, Gloria D´Or Hospital, Rede D´Or, Rio de Janeiro-RJ, Brazil.
Vanessa de Melo TorresPatient Safety and Quality Department, IDOR - D'Or Institute for Research and Education - Rede D'Or, São Paulo, Brazil.
Deborah SimõesPatient Safety and Quality Department, IDOR - D'Or Institute for Research and Education - Rede D'Or, São Paulo, Brazil.
Leopoldo Muniz da SilvaPatient Safety and Quality Department, IDOR - D'Or Institute for Research and Education - Rede D'Or, São Paulo, Brazil.ORCID https://orcid.org/0000-0003-4703-0832

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

The perceptions of healthcare providers regarding patient experience are essential for enhancing healthcare services and improving the overall patient journey. This study aimed to analyze patient experience efforts across six dimensions within a network of private hospitals in Brazil, leveraging insights derived from the perspectives of healthcare providers. A web-based survey was conducted, including questions about the following dimensions: (1) Governance and Leadership; (2) infrastructure and access; (3) staff and provider engagement; (4) Patient & Family Engagement; (5) Policy & Measurement; and (6) Quality & Clinical Excellence. All dimensions were classified as "making progress," except for the "Staff & Provider Engagement" dimension, which was classified as "getting started". Professional experience did not influence perceptions of any dimension. A comparison of scores between physicians and nursing staff revealed the largest mean difference among the professional categories (p < 0.001). The key dimensions for implementing and developing patient experiences were positively identified by professionals of the multidisciplinary team in the study context. Healthcare professionals' engagement has emerged as the primary factor identified as an opportunity to improve patient experience.

Indexed as

engagementhealthcare providersmultidisciplinary teampatient experience

Identifiers

PMID40092972
PMCPMC11907549

What OpenQuestion holds

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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.