Evidence map›Paper›PMID 40083265›Full record

ArticleHealth services research2025

Enrollee, Plan, and State Characteristics Associated With Experience of Care Among Adults in Medicaid Managed Care.

Kevin H Nguyen, Kenneth Lim, Sarah H Gordon, Megan B Cole

Abstract read
In one paragraph

Article in Health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

4 authors.

Kevin H NguyenDepartment of Health Law, Policy, and Management, Boston University School of Public Health, Boston, Massachusetts, USA.ORCID https://orcid.org/0000-0001-7417-6322
Kenneth LimDepartment of Health Law, Policy, and Management, Boston University School of Public Health, Boston, Massachusetts, USA.
Sarah H GordonDepartment of Health Law, Policy, and Management, Boston University School of Public Health, Boston, Massachusetts, USA.ORCID https://orcid.org/0000-0003-4743-2014
Megan B ColeDepartment of Health Law, Policy, and Management, Boston University School of Public Health, Boston, Massachusetts, USA.ORCID https://orcid.org/0000-0001-8731-4210

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

objectiveTo examine five enrollee-reported experience of care metrics and assess enrollee, plan, and state characteristics associated with higher care ratings. STUDY SETTING AND

designWe conducted a repeated cross-sectional study using multivariable linear probability models and predictors that captured various enrollee, plan, and state characteristics. We evaluated five enrollee-reported experience of care measures: being "always or usually" easy to get needed care (yes/no), having a personal doctor (yes/no), having timely access to a checkup or routine care (yes/no), having timely access to specialty care (yes/no), and healthcare rating (0-10). DATA SOURCES AND ANALYTIC SAMPLE: We used enrollee-level data for adults aged 18-64 from the National Committee on Quality Assurance (NCQA) Adult Medicaid Managed Care Member Experience Survey in 2018 and 2020. PRINCIPAL

findingsThe study included 94,296 adults enrolled in 172 Medicaid managed care plans in 38 states and who responded to the member experience survey. Enrollees from racially and ethnically minoritized groups reported significantly worse experiences of care than non-Hispanic White enrollees on all outcomes. Larger plan size was associated with a lower likelihood of timely access to checkups (-5.44 percentage points [PP] difference) but a higher likelihood of having a personal doctor (4.52 PP). Plan for-profit status was associated with a lower likelihood of having access to needed care (-2.24 PP) or having a personal doctor (-4.07 PP). Enrollees in states with Medicaid managed care quality incentives for improving consumer experience of care were significantly more likely to report timely access to specialty care (5.16 PP).

conclusionsEnrollees from racially and ethnically minoritized groups with poor health status report worse access to care, with characteristics such as for-profit plan status and large plan size being associated with access to care. Strategies to improve care experiences may include targeted outreach, equity initiatives, and strengthening provider networks and availability.

Indexed as

Health Services AccessibilityManaged Care ProgramsMedicaidPatient SatisfactionQuality of Health CareAdolescentAdultCross-Sectional StudiesFemaleHumansMaleMiddle AgedUnited StatesYoung Adultaccess to careMedicaidMedicaid managed carepatient experience

Identifiers

PMID40083265
PMCPMC12277108

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.