Evidence map›Paper›PMID 40053771›Full record

ArticleJMIR medical informatics2025

Applying Robotic Process Automation to Monitor Business Processes in Hospital Information Systems: Mixed Method Approach.

Adam Park, Se Young Jung, Ilha Yune, Ho-Young Lee

Abstract read
In one paragraph

Article in JMIR medical informatics, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

4 authors.

Adam Park *Office of eHealth Research and Business, Seoul National University Bundang Hospital, Seongnam-si, Republic of Korea.ORCID 0009-0003-4104-2960
Se Young Jung *Office of eHealth Research and Business, Seoul National University Bundang Hospital, Seongnam-si, Republic of Korea.ORCID 0000-0001-9946-8807
Ilha YuneOffice of eHealth Research and Business, Seoul National University Bundang Hospital, Seongnam-si, Republic of Korea.ORCID 0000-0002-0737-0288
Ho-Young LeeOffice of eHealth Research and Business, Seoul National University Bundang Hospital, Seongnam-si, Republic of Korea.ORCID 0000-0001-6518-0602

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundElectronic medical records (EMRs) have undergone significant changes due to advancements in technology, including artificial intelligence, the Internet of Things, and cloud services. The increasing complexity within health care systems necessitates enhanced process reengineering and system monitoring approaches. Robotic process automation (RPA) provides a user-centric approach to monitoring system complexity by mimicking end user interactions, thus presenting potential improvements in system performance and monitoring.

objectiveThis study aimed to explore the application of RPA in monitoring the complexities of EMR systems within a hospital environment, focusing on RPA's ability to perform end-to-end performance monitoring that closely reflects real-time user experiences.

methodsThe research was conducted at Seoul National University Bundang Hospital using a mixed methods approach. It included the iterative development and integration of RPA bots programmed to simulate and monitor typical user interactions with the hospital's EMR system. Quantitative data from RPA process outputs and qualitative insights from interviews with system engineers and managers were used to evaluate the effectiveness of RPA in system monitoring.

resultsRPA bots effectively identified and reported system inefficiencies and failures, providing a bridge between end user experiences and engineering assessments. The bots were particularly useful in detecting delays and errors immediately following system updates or interactions with external services. Over 3 years, RPA monitoring highlighted discrepancies between user-reported experiences and traditional engineering metrics, with the bots frequently identifying critical system issues that were not evident from standard component-level monitoring.

conclusionsRPA enhances system monitoring by providing insights that reflect true end user experiences, which are often overlooked by traditional monitoring methods. The study confirms the potential of RPA to act as a comprehensive monitoring tool within complex health care systems, suggesting that RPA can significantly contribute to the maintenance and improvement of EMR systems by providing a more accurate and timely reflection of system performance and user satisfaction.

Indexed as

AutomationHospital Information SystemsRoboticsElectronic Health RecordsHumansBPMbusiness process managementelectronic medical recordsEMRhealth care information systemshealthcare technologymixed methods researchperformance evaluationprocess automation in health carerobotic process automationRPAsystem monitoringuser-centric monitoring

Identifiers

PMID40053771
PMCPMC11928770

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.