ArticleJournal of family & community medicine
Effect of the provision of estimated waiting time on patient satisfaction with the Emergency Department: A randomized controlled trial.
Article in Journal of family & community medicine. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
1 citing paper in PubMed.
- Key factors influencing patient satisfaction in the emergency department of a tertiary hospital in Saudi Arabia: a cross-sectional study.BMC health services research · 2026Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatient satisfaction is a quality measure that provides important details on the medical care provided. This study aimed to assess the effect of displaying "estimated waiting time" on patient's satisfaction with emergency care. MATERIALS AND
methodsThis study included 190 patients from the Emergency Department (ED) of King Fahad Hofuf Hospital (KFHH) who were aged 18 and above and were triaged as 3 and above on the Canadian triage and acuity scale (CTAS). One hundred eighteen patients were selected as the entrance group, and 72 selected as the inside group that were further divided into intervention group (35) and control group (37); Intervention group received estimated waiting time. Two questionnaires were administered, first at the triage entrance and the second at the ED after being seen by the physician. Fischer's exact test was applied to test for association between categorical variables, and Mann- Whitney U test was used to compare satisfaction scores between the groups.
resultsFor the 118 patients at the triage entrance, 50% were aged 18-39 years, 62% were females, and 61% were triaged as category 3. One-third patients were willing to wait for 0-1 hour, and 28% described their symptoms as severe. Only 29.7% patients said they would wait until seen by doctor. No statistically significant difference in the level of satisfaction between patients who were provided with the estimated waiting time and those who were not (P=0.962).
conclusionThere were no statistically significant variations between the two groups' preferences regarding patients' awareness of their predicted waiting times. The results indicated that managing patients' perceptions and expectations of waiting times effectively is inconsequential for the improvement of patient experience.
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