Evidence map›Paper›PMID 40012118›Full record

ArticleHealth services research2025

Understanding, Assessing, and Improving Social Health Resource Referrals in Healthcare Organizations.

Sarah Garcia, Ammarah Mahmud, Kelly Dumke, Alex Erkenbeck, Ceping Chao, Sophia Mun, Meagan Brown

Abstract read
In one paragraph

Article in Health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.

0numbers the graph read from it
0cells of the map it votes in
2citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

2 citing papers in PubMed.

  1. Review
  2. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Sarah GarciaDepartment of Epidemiology, University of Washington, Seattle, Washington, USA.ORCID https://orcid.org/0009-0007-1729-274X
Ammarah MahmudHealth Systems and Population Health, University of Washington, Seattle, Washington, USA.
Kelly DumkeKaiser Permanente National Office of Community Health, Social Health Practice, Oakland, California, USA.
Alex ErkenbeckKaiser Permanente National Office of Community Health, Social Health Practice, Oakland, California, USA.
Ceping ChaoKaiser Permanente National Office of Community Health, Social Health Practice, Oakland, California, USA.
Sophia MunKaiser Permanente Washington Health Research Institute, Seattle, Washington, USA.
Meagan BrownDepartment of Epidemiology, University of Washington, Seattle, Washington, USA.

Funding

Kaiser Permanente
6 · The paper itself

Abstract

objectiveTo describe and assess the utility and accuracy of Kaiser Permanente's self-service social service resource locator (SSRL), a community resource directory that can be integrated with electronic health records, using a modified asset mapping approach. STUDY SETTING AND

designWe identified, described, and visualized the number and types of food insecurity resources within five miles of a large primary care clinic in Washington state. DATA SOURCES AND ANALYTIC SAMPLE: Analyses relied on (1) neighborhood and patient-level food insecurity data, (2) patient surveys and interviews, (3) SSRL abstraction, and (4) in-person walking assessment with qualitative coding of site photographs. Means and mean percentages of food insecurity were calculated and mapped for the US, WA state, and counties. Qualitative interviews were coded and analyzed using a rapid templated approach. For the SSRL, we abstracted the number and types of food resources, and the comprehensiveness of information in the database. Photographs of resource locations identified in Kaiser Permanente's database were coded for environmental barriers and facilitators. PRINCIPAL

findingsCommon barriers to accessing social services included eligibility criteria, a mismatch of services, or a lack of capacity among organizations. Of the 18 resources identified from the SSRL, 12 listed some eligibility criteria, and of 10 requiring an application, only three provided a hyperlink. In the walking assessment, five resources did not match their listing online or were unavailable.

conclusionsModified asset mapping methods with existing data sources may be a pragmatic approach to understanding social needs, social health resources, and the patient experience of connecting with them. Inaccurate and inadequate information is a significant barrier to SSRL effectiveness. Improving the real-time accuracy of resource availability and eligibility in SSRL databases and filtering functionality is critical to ensuring successful resource connection.

Indexed as

Referral and ConsultationSocial WorkFood InsecurityHumansPrimary Health CareWashingtonasset mappingfood insecurityhealthcareresource connectionsocial determinants of healthsocial healthsocial service resource locator

Identifiers

PMID40012118
PMCPMC12052502

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.