Evidence map›Paper›PMID 39984678›Full record

ArticleNPJ digital medicine2025

A systematic review of consumers' and healthcare professionals' trust in digital healthcare.

Soraia de Camargo Catapan, Hannah Sazon, Sophie Zheng, Victor Gallegos-Rejas, Roshni Mendis, Pedro H R Santiago, Jaimon T Kelly

Abstract read
In one paragraph

Article in NPJ digital medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 39 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
39citing papers in PubMed, 1 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

39 citing papers in PubMed, 1 synthesis or guideline pooled it.

  1. Pooled it
  2. Trial
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  12. Review
  13. Perceptions of digital medical information services applying new technologies.Journal of the Medical Library Association : JMLA · 2026
    Article
  14. Ethical Considerations in Personal Health Large Language Models.Journal of medical Internet research · 2026
    Article
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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Soraia de Camargo CatapanCentre for Online Health, The University of Queensland, Brisbane, QLD, Australia. s.decamargocatapan@uq.edu.au.ORCID http://orcid.org/0000-0001-6223-1697
Hannah SazonMinisterial and Executive Services Unit, Office of the Director General, Queensland Health Brisbane, Brisbane, QLD, Australia.
Sophie ZhengMedical School, Faculty of Medicine, The University of Queensland, Brisbane, QLD, Australia.ORCID http://orcid.org/0009-0003-1653-8374
Victor Gallegos-RejasCentre for Online Health, The University of Queensland, Brisbane, QLD, Australia.
Roshni MendisCentre for Online Health, The University of Queensland, Brisbane, QLD, Australia.ORCID http://orcid.org/0000-0002-7260-2452
Pedro H R SantiagoAdelaide Dental School, The University of Adelaide, Adelaide, SA, Australia.
Jaimon T KellyCentre for Online Health, The University of Queensland, Brisbane, QLD, Australia.

Funding

National Heart Foundation of Australia (Heart Foundation) 106081
6 · The paper itself

Abstract

Despite the well-documented importance of trust in digital healthcare, its domains are not well-understood, preventing theoretically robust instruments for standardised measurements. We identified instruments measuring trust in digital healthcare, explored definitions, associated factors, and outcomes. We systematically reviewed the literature using tailored searches and 49 studies measuring trust in digital healthcare from either consumers', healthcare professionals', or both perspectives were included. Trust in digital healthcare is complex and, from a consumers' perspective, can influence digital healthcare use, adoption, acceptance, and usefulness. Consumers' trust can be affected by the degree of human interaction in automated interventions, perceived risks, privacy concerns, data accuracy, digital literacy, quality of the digital healthcare intervention, satisfaction, education, and income. Healthcare professionals' trust is enhanced by education and observing good digital health performance. While studies can benefit from rigorous trust measurements, future efforts should address the need for a theoretical framework for trust in digital healthcare.

Identifiers

PMID39984678
PMCPMC11845731

What OpenQuestion holds

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LicenceCC BY-NC-ND
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.