ArticleScientific reports2025
A cross-sectional study on the relationship between length of stay and patient satisfaction based on the SERVQUAL model.
Article in Scientific reports, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers.
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Who cites it
10 citing papers in PubMed.
- Open versus robotic-assisted repair of midline ventral hernias with defect width 2-8 cm - a randomized clinical trial (OVER).Hernia : the journal of hernias and abdominal wall surgery · 2026Trial
- Robotic-assisted ventral hernia repair - a detailed economic evaluation: is it worth it?Hernia : the journal of hernias and abdominal wall surgery · 2025Trial
- Patient perspectives on single-port versus multi-port robotic-assisted urologic oncology procedures: a survey-based analysis.Journal of robotic surgery · 2026Article
- Client perceptions and satisfaction with HIV care clinic services in post-conflict Tigray, Ethiopia: a cross-sectional study.Conflict and health · 2026Article
- Client satisfaction and associated factors with the health care services in Central Ethiopia, 2025: facility-based comparative cross-sectional study.BMC public health · 2026Article
- Patient Satisfaction Measurement: A Comparison of Likert and Item-Specific Response Options Scales.Healthcare (Basel, Switzerland) · 2025Article
- Maternal perceptions of medical service quality: evidence from a SERVQUAL-IPA model at a hospital in Beijing.BMC pregnancy and childbirth · 2025Article
- Assessment of patient satisfaction with the hemodialysis experience using an integrated decision-making approach with rough numbers.Scientific reports · 2025Article
- A comparative study of Palestinian patient satisfaction with service quality in accredited government and private hospitals in the West bank.BMC nursing · 2025Article
- Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis.Patient preference and adherence · 2025Article
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5 authors.
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Abstract
This cross-sectional study aimed to investigate the relationship between length of stay and different dimensions of patient satisfaction based on the SERVQUAL model. This study included 2,587 inpatients from forty-two clinical departments in a tertiary hospital in western China by using systematic sampling in each department. Data involving patient satisfaction, length of stay, sociodemographic characteristics and information about hospital visits of theses inpatients were collected and analyzed. Multilevel logistic regression modeling was performed to explore the adjusted relationship between length of stay and patient satisfaction at different dimensions. After controlling for covariates, the results showed that compared to patients who were hospitalized for less than or equal to two days, the satisfaction rate of tangibles and reliability both declined in patients with longer length of stay (3-6 days, 7-10 days, greater than or equal to 11 days) (all P < 0.05), the satisfaction rate of assurance and empathy decreased in patients who were hospitalized for 7 to 10 days (P < 0.05), and the satisfaction rate of responsiveness and overall satisfaction did not change in patients with longer length of stay (all P > 0.05). The research findings indicate that to enhance patient satisfaction, it is crucial to take measures to cater to the requirements of patients at various stages of their hospital stay, particularly by consistently ensuring the tangibility and reliability of service quality, and paying attention to empathy for patients with a hospital stay of 7 to 10 days.
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