Evidence map›Paper›PMID 39934825›Full record

ArticleBMC health services research2025

Experiences and reflections of doctors on the operations of designated clinics during the COVID-19 pandemic in Hong Kong: a qualitative study.

Dingzuan Zhang, Kin Sze Tang, Phyllis Lau

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Article in BMC health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

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1 · What the graph read from it

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4 · The record

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5 · Who and what money

Authors and funding

3 authors.

Dingzuan ZhangDepartment of Family Medicine & Primary Health Care, Tuen Mun Hospital, New Territory West Cluster, Hong Kong SAR, P.R. China. zd151@ha.org.hk.
Kin Sze TangDepartment of Family Medicine & Primary Health Care, Tuen Mun Hospital, New Territory West Cluster, Hong Kong SAR, P.R. China.
Phyllis LauSchool of Medicine, Western Sydney University, Sydney, Australia.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundThe conversion of General Out-patient Clinics (GOPC) into COVID-19 designated clinics played a crucial role in combating COVID-19 pandemic in Hong Kong in 2022. This qualitative research aimed to contribute valuable perspectives from doctors on the operations of designated clinics for the preparedness of future outbreaks and health emergencies.

methodsThis research adopted an interpretive phenomenological approach. Participants were purposively recruited from the doctors who worked in designated clinics during the COVID-19 pandemic in the Cluster of New Territories West, Hong Kong. Individual semi-structured interviews were conducted using an interview guide informed by the researchers' past experiences and the Donabedian framework. The verbatim transcripts were imported into NVivo 12 for data organizing, coding and thematic analysis.

resultsSixteen participants were recruited and interviewed until data sufficiency. Eight themes were elicited and grouped under the three domains of the Donabedian framework: structure (availability of facilities, supportive training and education, and flexible manpower allocation), process (challenges in clinical practices, communication and collaboration, and effectiveness of operations), and outcome (patient outcomes and impact to healthcare workers).

conclusionsOverall, participants thought that the operations in the designated clinics were smooth, efficient, and achieving satisfactory outcomes. However, improvements could be made in upgrading facilities to better manage more severe future outbreaks, enhancing government roles in information centralization and public communication and improving collaboration between designated clinics and ambulance services. This research provided valuable insights for the preparedness of future outbreaks and health emergencies.

Indexed as

Ambulatory Care FacilitiesAttitude of Health PersonnelCOVID-19PhysiciansAdultFemaleHong KongHumansInterviews as TopicMaleMiddle AgedPandemicsQualitative ResearchSARS-CoV-2COVID-19Pandemic preparednessQualitative research

Identifiers

PMID39934825
PMCPMC11818247

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