Improving Patient Satisfaction With Inhalation Sedation: A Service Evaluation of Paediatric Patients at a Primary Care Referral Centre in the United Kingdom.

Introduction This report explores patient satisfaction in a dental sedation service in primary care for paediatric patients. The study explores different behavioural management techniques and additional supportive aids as adjuncts to inhalation sedation to improve patient satisfaction. Aim and objective To determine patient satisfaction with pre-assessment, treatment and aftercare in inhalation sedation services in primary care. To improve patient satisfaction through the inclusion of behavioural management and additional supportive aids in routine practice. Materials and methods A retrospective service evaluation comprising 100 anonymous patient satisfaction questionnaires following treatment under inhalation sedation. The questionnaire explored satisfaction with pre-assessment, treatment and aftercare services. Routine use of various behavioural management techniques and supportive aids was introduced to improve patient and parent satisfaction. Results Results from two cycles showed a significant improvement in patient satisfaction following the implementation of supportive adjuncts for paediatric patients as part of the pre-assessment, treatment and post-operative care. Conclusion The use of pre-visit videos and other supportive aids, including scented pens, tooth pots and teddy bears wearing inhalation sedation masks, proved beneficial and significantly improved patient satisfaction.