ArticleCureus2025
Improving Communication and Teamwork Between Resident Doctor Teams Using a Group Messaging Application: A Quality Improvement Project.
Article in Cureus, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
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Who cites it
1 citing paper in PubMed.
- Hospital pharmacists' perceptions of collaboration with nurses for medication safety: A qualitative study in public hospitals.Exploratory research in clinical and social pharmacy · 2026Article
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Background Communication and teamwork are essential in medicine. Established standards emphasise the importance of collaboration and access to support. Some departments divide doctors into teams; however, inter-team communication is not always efficient. This quality improvement project aimed to improve teamwork and communication between resident-doctor teams at the Medicine for Older People (MOP) department at University Hospital Southampton using a messaging application. Secondary objectives were to assess the management of workload, resident doctor well-being, and patient safety. Materials and methods A WhatsApp (Meta Platforms, Inc., Menlo Park, California, United States) communication group was created to involve all eight MOP teams (no patient information was discussed). Anonymous questionnaires were used pre-implementation and two months post-implementation to assess the impact on communication, teamwork, overtime hours, doctor well-being, and patient safety. Data analysis was carried out using the IBM SPSS Statistics for Windows, Version 30 (Released 2024; IBM Corp., Armonk, New York, United States). We calculated 95% confidence intervals (CIs) and p-values using the Wilcoxon signed-rank test. Results All 24 resident doctors (Foundation/Senior House Officers) participated, and 19 completed both questionnaires. Significant improvements were seen in communication (very good/good ratings: pre-implementation 5%; post-implementation 100%, 95% CI 1.62-2.58, p<0.001), teamwork (pre-implementation 26%; post-intervention 84%, 95% CI 1.12-2.15, p<0.001), and workplace well-being (pre-intervention 47%; post-intervention 84%, 95% CI 0.47-1.21, p=0.001). Mean days worked overtime per week were reduced from 1.89 to 1.31 (95% CI (-0.91) - (-0.25), p=0.005) and the mean time worked overtime was reduced from 29.7 minutes/week to 19.9 minutes/week (95% CI (-14.61) - (-4.92), p=0.003). All the doctors (100%) strongly agreed/agreed the intervention helped distribute tasks more evenly and facilitated the timely completion of work. Around 90% felt this very positively/positively impacted patient safety. All doctors recommended this intervention for future residents. Conclusion Group messaging applications, such as WhatsApp, can enhance communication between resident-doctor teams, leading to improvements in supportive teamwork, patient care, and doctor well-being.
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