Evidence map›Paper›PMID 39800705›Full record

ArticleBMC emergency medicine2025

Understanding and measuring workplace violence in healthcare: a Canadian systematic framework to address a global healthcare phenomenon.

Christian Schulz-Quach, Brendan Lyver, Charlene Reynolds, Trevor Hanagan, Jennifer Haines, John Shannon, Laura Danielle Pozzobon, Yasemin Sarraf, Sam Sabbah, Sahand Ensafi and 9 more

Abstract read
In one paragraph

Article in BMC emergency medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
12citing papers in PubMed, 1 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

12 citing papers in PubMed, 1 synthesis or guideline pooled it.

  1. Pooled it
  2. Article
  3. Article
  4. Article
  5. Article
  6. Article
  7. Article
  8. Article
  9. Article
  10. Article
  11. Article
  12. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

19 authors.

Christian Schulz-Quach *Temerty Faculty of Medicine, University of Toronto, Toronto, Canada. Christian.Schulz-Quach@uhn.ca.
Brendan Lyver *University Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Charlene ReynoldsUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Trevor HanaganUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Jennifer HainesUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
John ShannonUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Laura Danielle PozzobonUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Yasemin SarrafUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Sam SabbahTemerty Faculty of Medicine, University of Toronto, Toronto, Canada.
Sahand EnsafiUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Natasha BloombergUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Jaswanth GorlaTemerty Faculty of Medicine, University of Toronto, Toronto, Canada.
Brendan SinghUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Lucas B ChartierTemerty Faculty of Medicine, University of Toronto, Toronto, Canada.
Marnie EscafUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Diana ElderUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Marc ToppingsUniversity Health Network, 200 Elizabeth St, Toronto, ON, M5G 2C4, Canada.
Brian HodgesTemerty Faculty of Medicine, University of Toronto, Toronto, Canada.
Rickinder SethiTemerty Faculty of Medicine, University of Toronto, Toronto, Canada.

Funding

Department of Psychiatry, University of Toronto Academic Scholars AwardPrincess Margaret Cancer Center, University Health Network Young Leaders Cancer Experience GrantUniversity Health Network Quality Improvement Physicians Grant
6 · The paper itself

Abstract

backgroundGlobally, healthcare institutions have seen a marked rise in workplace violence (WPV), especially since the Covid-19 pandemic began, affecting primarily acute care and emergency departments (EDs). At the University Health Network (UHN) in Toronto, Canada, WPV incidents in EDs jumped 169% from 0.43 to 1.15 events per 1000 visits (p < 0.0001). In response, UHN launched a comprehensive, systems-based quality improvement (QI) project to ameliorate WPV. This study details the development of the project's design and key takeaways, with a focus on presenting trauma-informed strategies for addressing WPV in healthcare through the lens of health systems innovation.

methodsOur multi-intervention QI initiative was guided by the Systems Engineering Initiative for Patient Safety (SEIPS) 3.0 framework. We utilized the SEIPS 101 tools to aid in crafting each QI intervention.

resultsUsing the SEIPS 3.0 framework and SEIPS 101 tools, we gained a comprehensive understanding of organizational processes, patient experiences, and the needs of HCPs and patient-facing staff at UHN. This information allowed us to identify areas for improvement and develop a large-scale QI initiative comprising 12 distinct subprojects to address WPV at UHN.

conclusionsOur QI team successfully developed a comprehensive QI project tailored to our organization's needs. To support healthcare institutions in addressing WPV, we created a 12-step framework designed to assist in developing a systemic QI approach tailored to their unique requirements. This framework offers actionable strategies for addressing WPV in healthcare settings, derived from the successes and challenges encountered during our QI project. By applying a systems-based approach that incorporates trauma-informed strategies and fosters a culture of mutual respect, institutions can develop strategies to minimize WPV and promote a safer work environment for patients, families, staff, and HCPs.

Indexed as

Quality ImprovementWorkplace ViolenceCanadaCOVID-19Emergency Service, HospitalHumansOntarioPatient SafetySARS-CoV-2Emergency DepartmentHealth Systems InnovationPandemic RecoveryQuality ImprovementWorkplace Violence in Health Care

Identifiers

PMID39800705
PMCPMC11727261

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.