ArticleScandinavian journal of trauma, resuscitation and emergency medicine2025
"They were sort of in the room with me": a qualitative study about callers' experience of video streaming during medical emergency calls.
Article in Scandinavian journal of trauma, resuscitation and emergency medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
What it found
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
6 citing papers in PubMed.
- Video-assisted versus telephone-only pediatric emergency calls: a predefined substudy of the cluster randomized CAM-VISION trial.Scandinavian journal of trauma, resuscitation and emergency medicine · 2026Trial
- Video-supported telephone triage in emergency primary healthcare: an observational study from Norway.BMJ open · 2026Observational
- LiVE-STROKE: live video from bystander to the medical dispatcher in potential stroke cases.Scandinavian journal of trauma, resuscitation and emergency medicine · 2026Article
- Image transmission and video live-streaming in emergency medical communication centre: a narrative review of its feasability, use, and impact.Scandinavian journal of trauma, resuscitation and emergency medicine · 2026Review
- Managing apnoea in trauma victims: the potential for dispatcher-assisted airway handling - a narrative review.Scandinavian journal of trauma, resuscitation and emergency medicine · 2025Review
- Primary care video consulting: a view from Northern Europe.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundDuring the recent years, emergency services in several countries have integrated video streaming into medical emergency calls, and research on the topic has gained increased focus. Video streaming during medical emergency calls may change dispatcher's perspective of the call and can be a helpful tool for supervising bystanders' first aid. Little research exists, however, about the caller's perspective of video streaming during a medical emergency call. With this study, we explore the caller's experiences with video streaming.
methodsThe study is a qualitative interview study. During a period of five weeks, we recruited respondents from the region of Oslo who had called the medical emergency number 113 and where video streaming had been used by the dispatcher during the call. We conducted 14 semi-structured individual interviews, in-person or digitally on Zoom/Teams, from October to December 2023. The interviews were transcribed verbatim, and we analyzed them drawing on Malterud's systematic text condensation.
resultsOur material was sorted into three category headings: Increased sense of safety, the unexpected option of video streaming, and emotional discomfort. Most respondents felt comforted knowing that the dispatcher could see and assess the situation visually. Several were also positively surprised that video streaming was an option during the call. Some respondents however felt increased stress during the call due to video streaming. Other respondents reflected on the societal taboo of filming ill or injured persons.
conclusionMost respondents experienced video streaming as a positive addition to the medical emergency call and felt comforted knowing that the dispatcher could see the situation. Knowledge of the integration between video streaming and basic communication in a call is nonetheless of great importance, as to not increase stress experienced by the caller. The dispatcher should be sensitive for how the caller will handle video streaming for each call.
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