Alleviating the medical strain: a triage method via cross-domain text classification.

It is a universal phenomenon for patients who do not know which clinical department to register in large general hospitals. Although triage nurses can help patients, due to the larger number of patients, they have to stand in a queue for minutes to consult. Recently, there have already been some efforts to devote deep-learning techniques or pre-trained language models (PLMs) to triage recommendations. However, these methods may suffer two main limitations: (1) These methods typically require a certain amount of labeled or unlabeled data for model training, which are not always accessible and costly to acquire. (2) These methods have not taken into account the distortion of semantic feature structure and the loss of category discriminability in the model training. To overcome these limitations, in this study, we propose a cross-domain text classification method based on prompt-tuning, which can classify patients' questions or texts about their symptoms into several given categories to give suggestions on which kind of consulting room patients could choose. Specifically, first, different prompt templates are manually crafted based on various data contents, embedding source domain information into the prompt templates to generate another text with similar semantic feature structures for performing classification tasks. Then, five different strategies are employed to expand the label word space for modifying prompts, and the integration of these strategies is used as the final verbalizer. The extensive experiments on Chinese Triage datasets demonstrate that our method achieved state-of-the-art performance.