ArticleBMC health services research2024
Evaluation of the quality of safe dental services based on the perception of patients with the IPA approach: a powerful diagnostic tool for managers.
Article in BMC health services research, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
1 citing paper in PubMed.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn today's competitive world, especially in critical situations, dental clinic managers seek to retain customers and allocate more market share. The importance-performance analysis (IPA) technique is a powerful diagnostic tool that helps managers identify fundamental deficiencies, establish priorities and provide insights into which service improvement areas managers should focus on. This study aimed to improve the quality of life of patients at the Alborz Dental Clinic based on their perception of safe services during the coronavirus pandemic using IPA. MATERIALS AND
methodsIn this analytical cross-sectional study, 324 patients referred to at Alborz Dental Clinic from April 2021 to February 2022 were enrolled in the study through simple random sampling. The data collection tool used was a researcher-designed questionnaire based on the indicators of the quality improvement model and the guidelines of the Ministry of Health, Medical Education and Health of Iran regarding the provision of dental services in the context of COVID-19, the validity and reliability of which were measured. The gap analysis results and determination of areas of improvement were obtained using IPA. The data analysis was performed using SPSS26 and Excel software.
resultsThe results of the paired ttest showed that the difference between importance and performance for all the research variables was significant (significance level less than 5%).The importance of the components exceeded their performance. The deepest gap among the five components of the model was related to accountability. IPA revealed that two variables, reliability and responsiveness, are placed in quadrant A, and three variables, tangibility, assurance, and empathy, are placed in quadrant B.
conclusionTo improve the quality of safe services, dental clinic managers need to pay attention to the three dimensions of "tangibility", "assurance" and "empathy" and plan and make decisions about the two dimensions of "reliability" and "responsiveness".
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.