Evidence map›Paper›PMID 39711752›Full record

ArticleDigital health

Feasibility of using an artificially intelligent chatbot to increase access to information and sexual and reproductive health services.

Sheana Bull, Shakari Hood, Sara Mumby, Anna Hendrickson, Joshva Silvasstar, Adam Salyers

Abstract read
In one paragraph

Article in Digital health. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.

0numbers the graph read from it
0cells of the map it votes in
8citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

8 citing papers in PubMed.

  1. Addressing Health Disparities through Community Engagement in Artificial Intelligence-Driven Prevention Science.Prevention science : the official journal of the Society for Prevention Research · 2026
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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors.

Sheana BullClinic Chat, LLC, Denver, CO, USA.ORCID https://orcid.org/0009-0004-7110-3266
Shakari HoodColorado Black Health Collaborative, Denver, CO, USA.
Sara MumbyColorado Black Health Collaborative, Denver, CO, USA.
Anna HendricksonColorado Black Health Collaborative, Denver, CO, USA.
Joshva SilvasstarClinic Chat, LLC, Denver, CO, USA.
Adam SalyersClinic Chat, LLC, Denver, CO, USA.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Background: Following the US Supreme Court decision overturning Roe v. Wade, there is evidence of limitations in access to safe abortion care. Artificially intelligent (AI)-enabled conversational chatbots are becoming an appealing option to support access to care, but generative AI systems can misinform and hallucinate and risk reinforcing problematic bias and stigma related to sexual and reproductive healthcare. Method: A single arm pilot study describing the development of an AI chatbot focused on sexual and reproductive health and its deployment in a clinic setting and community-based organization over a nine-month period. Results: We adjusted chatbot content based on feedback from the medical director and clients of organizations where the system was deployed given updated medical guidelines and preferred language related to gender-affirming care. We deployed the system in two organizations and tracked use over nine months. In that time, there were 1749 queries from 425 unique users. One-tenth of users of the clinic based chatbot went on to schedule an appointment for care. Conclusions: Ongoing challenges in accessing sexual and reproductive health suggest having diverse mechanisms to facilitate access to accurate and updated medical information is warranted. Using an AI chatbot is feasible to accomplish this goal and shows promise in increasing opportunities to access care.

Indexed as

access to careArtificial intelligencechatbotshealth communicationmachine learningnatural language processingsexual health communication

Identifiers

PMID39711752
PMCPMC11660256

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.