Evidence map›Paper›PMID 39627849›Full record

ArticleEmergency medicine Australasia : EMA2025

Establishing trust in emergency telehealth consultations.

Jennie Hutton, Veal Michael, Suzanne M Miller, Belinda Baines, Marija Kirjanenko, Loren Sher, Joanna Lawrence, James Boyd, Adam Semciw, Rebecca Jessup and 1 more

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in Emergency medicine Australasia : EMA, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
3citing papers in PubMed, 1 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

3 citing papers in PubMed, 1 synthesis or guideline pooled it.

  1. Pooled it
  2. Article
  3. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

11 authors.

Jennie HuttonVictorian Virtual Emergency Department, The Northern Hospital, Northern Health, Melbourne, Victoria, Australia.ORCID 0000-0001-7911-9546
Veal MichaelDepartment of Critical Care, Melbourne Medical School, The University of Melbourne, Melbourne, Victoria, Australia.
Suzanne M MillerVictorian Virtual Emergency Department, The Northern Hospital, Northern Health, Melbourne, Victoria, Australia.
Belinda BainesAllied Health, The Northern Hospital, Northern Health, Melbourne, Victoria, Australia.ORCID 0000-0001-6072-2169
Marija KirjanenkoVictorian Virtual Emergency Department, The Northern Hospital, Northern Health, Melbourne, Victoria, Australia.ORCID 0009-0009-4396-8517
Loren SherVictorian Virtual Emergency Department, The Northern Hospital, Northern Health, Melbourne, Victoria, Australia.ORCID 0000-0003-1125-6100
Joanna LawrenceVictorian Virtual Emergency Department, The Northern Hospital, Northern Health, Melbourne, Victoria, Australia.
James BoydSchool of Psychology and Public Health, La Trobe University, Melbourne, Victoria, Australia.
Adam SemciwSchool of Psychology and Public Health, La Trobe University, Melbourne, Victoria, Australia.
Rebecca JessupSchool of Psychology and Public Health, La Trobe University, Melbourne, Victoria, Australia.
Jason TalevskiVictorian Virtual Emergency Department, The Northern Hospital, Northern Health, Melbourne, Victoria, Australia.ORCID 0000-0001-9180-8758

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Over recent years, emergency telehealth has developed rapidly in Australasia. From the patient's perspective, establishing trust with a healthcare provider is uniquely challenging when using the audio and video modalities commonly used in telehealth. It is crucial to consider how we may improve the delivery of care through this emerging pathway if high-quality care is to be delivered. Several simple techniques have been identified in the literature and can be employed to create trust and improve the patient-provider relationship. These include ensuring privacy and an appropriate setting for the consultation; considering how eye contact and expressions are best used; providing alternative options to telehealth; and clearly identifying names, roles and qualifications. We describe how these methods can best be employed in the virtual emergency care setting.

Indexed as

TelemedicineTrustAustralasiaHumansPhysician-Patient RelationsReferral and ConsultationRemote Consultationdoctor–patient relationshipemergencytelemedicinetrust

Identifiers

PMID39627849
PMCPMC11744414

What OpenQuestion holds

Textmetadata
LicenceCC BY
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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.