ArticleHealth services research2025
Addressing social and health needs in health care: Characterizing case managers' work to address patient-defined goals.
Article in Health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
2 citing papers in PubMed.
- Assessing Equitable Implementation of a Social Care Initiative Integrating Medical and Social Services for Medicaid Members.Health services research · 2025Article
- Addressing social and health needs in health care: Characterizing case managers' work to address patient-defined goals.Health services research · 2025Article
Corrections and comments
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Authors and funding
5 authors.
Funding
Abstract
objectiveTo test quantitative process measures characterizing the work of social needs case managers as they assisted patients with diverse health-related needs-spanning both medical and social domains. STUDY SETTING AND
designThe study analyzed secondary data on 7076 patients working with 147 case managers from the CommunityConnect social needs case management program in Contra Costa County, California from 2018 to 2021. The service-designed to be holistic with a focus on social determinants as root causes of health issues-helped patients navigate social services, health care, and mental health care. DATA SOURCES AND ANALYTIC SAMPLE: We used cross-sectional analyses to quantitatively characterize electronic health records (EHRs) derived measures of case management intensity (goal updates), duration (days goal was open), and outcomes for 19 different categories of health and social goals. Mixed-effects regression models were used to examine how work process measures varied according to goal categories. Models nested goals within patients within case managers and adjusted for patient-level covariates. PRINCIPAL
findingsThe most common goals were dental care (53%), food (40%), and housing (39%). In adjusted analyses, housing goals had significantly more case manager updates than any other type of goal with a marginal mean of 14.0 updates (95% CI: 13.4-14.7), were worked on for significantly longer (marginal mean of 417 days, 95% CI: 360-474) than any goal except dental care, and were least likely to be resolved. Utilities, insurance, and medication coordination goals were most likely to be resolved.
conclusionsCase managers and patients repeatedly worked on goals over many months. Meeting housing needs and accessing dental care were issues that were not easily resolved and required extensive follow-up. One-time referral interventions may need follow-up systems to meaningfully support social and health needs.
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