Optimizing DG Handling: Designing an Immersive MRsafe Training Program.

The rapid growth of e-commerce has significantly increased demands on logistics providers, particularly in the areas of product handling and shipment. One of the most challenging and critical aspects of this process is the handling of dangerous goods (DG). This is a complex and time-intensive operation that requires safety measures and proper packaging and labelling, because mishandling DG can lead to severe injuries, property loss, and legal liability. This puts additional pressure on logistics providers to efficiently manage DG while maintaining speed and safety in the context of e-commerce. To meet this challenge, there is an urgent need to advance training programs and enhance the operational efficiency for DG handling. The use of mixed reality (MR) technology offers a promising solution. By seamlessly integrating virtual elements with real-world environments, MR has the potential to greatly improve the effectiveness and efficiency of the training of DG handling. Earlier research has examined MR in various fields, while there is still a research gap in applying MR specifically to the training of DG handling. This paper seeks to address the current research gap by presenting a novel MR model, named "MRSafe," for a training program on the safe handling of DG. The model offers users virtual experiences and comprehensive guidance to provide operational decision support.