ArticleInternational dental journal2025
Patient Experience and Expectations in Oral Health Care: A Nation-Wide Survey.
Article in International dental journal, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
3 citing papers in PubMed.
- Dental Patients' Loyalty and Experiences with Staff/Systems in a Tertiary Hospital.International dental journal · 2026Article
- Patient expectations and treatment outcomes in dentistry: A questionnaire-based study.Bioinformation · 2026Article
- Design and Development of an Intervention to Improve the Quality and Safety of Pediatric Dental Sedation: A Human-Centered Design Approach.Journal of patient safety · 2025Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
aimThis research was conducted to understand patients' dental visit habits and behaviours and to identify factors contributing to a positive patient experience at the dental office.
methodsAn online survey was distributed to members of a market research panel in the United States. Qualifying panellists were 25 years of age or older who visited a dentist in the past year. Survey questions were related to frequency of dental visits, patient satisfaction with the dental office, importance of dental office attributes and dental product recommendation expectations.
resultsThere were 400 respondents, all from USA, with a mean age of 51 years; 54% were female and 46% were male. Overall, 74% had a college or post-graduate degree. The average number of dental visits per patient per year was 2.1. Fifty percent had been going to the same practice for more than 2 years. 84% of panellists indicated satisfaction with their dental office, which was driven by attributes related to good customer service and quality dental care/services. Factors rated as contributing to patient trust included: offering good services; polite and friendly behaviour; affordable cost; and clear and honest communication. Attributes rated as being most important for a dental practice included: valuing their time; not seeing them as just a patient; gentle dental team; and improving their oral health. Overall, 55% of respondents indicated they expect recommendations for specific brands to treat specific oral care issues.
conclusionPatients are seeking a more personal connection with their dental office and are interested in receiving information about their oral care habits. Including personalised self-care recommendations as part of every dental treatment plan will address these needs and motivate patients to engage in their oral health care. Education, communication and building personal connections are keys to establish a positive patient experience.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.