ArticleCureus2024
Satisfaction With Virtual Consultation Services and Associated Factors Among Health Care Providers in Government Health Clinics in Selangor, Malaysia.
Article in Cureus, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
0 citing papers in PubMed.
No citing paper in PubMed yet.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn Malaysia, virtual consultation services (VCSs) have been implemented by the Ministry of Health (MOH) since 2019 to complement current healthcare service delivery in government health clinics. Although the services have been proven to benefit patients, little is known about the satisfaction of healthcare providers (HCPs) who run the services. This study utilizes the extended Technology Acceptance Model to evaluate the satisfaction of HCPs with VCS and identify associated factors to further improve these services.
objectivesIn this study, we aimed to determine the proportion of HCPs who were satisfied with the VCS and identify factors contributing to this satisfaction. METHODOLOGY: A cross-sectional study was conducted among 42 government health clinics in Selangor, Malaysia, using an online survey comprising a validated questionnaire of the extended Technology Acceptance Model. A total of 137 HCPs from various categories responded to the online survey. Data were analyzed using descriptive statistics and logistic regression.
resultThe majority of the respondents (72.3%) were satisfied with the VCSs, with a mean score of 14.47 ± 3.391. Two factors were found to be significantly associated with HCPs' satisfaction: perceived usefulness (adjusted odds ratio = 9.396; 95% confidence interval = 3.196-27.625) and behavioral intention (adjusted odds ratio = 8.311; 95% confidence interval = 2.494-27.694).
conclusionOur results indicated a moderately high percentage of HCPs in government health clinics of Selangor who were satisfied with VCS (72.3%). Perceived usefulness and behavioral intention of HCPs were two strong determinants of satisfaction with VCS. Therefore, efforts should be directed toward improving satisfaction with VCS by addressing these factors to ensure the sustainability of these services to best benefit patients.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.