ArticleBMC health services research2024
The revised patient satisfaction questionnaire (PSQ-R): validity, reliability, equivalence, and network analysis among hospitalized patients in the Chinese population.
Article in BMC health services research, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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7 citing papers in PubMed.
- Second Language Learners' Cognitive Evaluation of GenAI Interactive Learning Experience: Scale Development and Network Analysis.Journal of Intelligence · 2026Article
- Patient Satisfaction with the Expanded Nurses Service in Primary Health Care: Evidence from Kazakhstan.Healthcare (Basel, Switzerland) · 2025Article
- Translation and validation of the Chinese version of quality of physician-patient interaction scale.International journal of nursing studies advances · 2025Article
- Mobile-Based Digital Rehabilitation Program for Patients After Anterior Cervical Discectomy and Fusion: Prospective Cohort Study.JMIR rehabilitation and assistive technologies · 2025Article
- A Cross-Sectional Study of Patients Satisfaction With the Pharmacy Services at the 108 Military Central Hospital: Determinants and Implications.Health science reports · 2025Article
- Factors influencing the level of patients' satisfaction with mental healthcare delivery in Tamale Metropolis: a multicentre cross-sectional study.BMC health services research · 2025Article
- Improving precision instrument cleaning with a quality control module: implementation and outcomes.Frontiers in public health · 2025Article
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6 authors.
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Abstract
objectivesThe study of comprehensive satisfaction with healthcare is still limited due to nonstandard measurement tools of patient satisfaction for the Chinese population. Therefore, the present study aimed to verify the validity, reliability, and measurement invariance of the revised Patient Satisfaction Questionnaire (PSQ-R) and conducted network analysis among a sample of the Chinese population.
methodsA cross-sectional study using telephone surveys was conducted from April 2022 to August 2022. A total of 1377 participants who had been hospitalized completed the survey (481 males [34.9%], mean age = 49.4 years [SD ± 19.0]).
resultsFour factors ('satisfaction with medical staff', 'satisfaction with hospital', 'satisfaction with medical costs', and 'satisfaction with medical insurance premiums'), were verified through confirmatory factor analysis (CFA) and had good equivalence across genders. The 'satisfaction with medical staff' and 'satisfaction with hospital' factors had the strongest edge intensity in the factor-level network.
conclusionsThe 18-item (four-factor) PSQ-R has good validity, reliability, and measurement invariance. The four dimensions appear to describe patient satisfaction well among the Chinese population who had been hospitalized. To effectively enhance patient satisfaction, the quality of healthcare service and medical staff skills should both be improved, medical insurance premiums should be increased, and medical costs should be decreased.
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