ArticleHealthcare (Basel, Switzerland)2024
Key Predictors of Patient Satisfaction and Loyalty in Saudi Healthcare Facilities: A Cross-Sectional Analysis.
Article in Healthcare (Basel, Switzerland), 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Who cites it
14 citing papers in PubMed.
- Patient satisfaction levels with the services provided by the Ministry of Health Emergency Departments in Saudi Arabia.Journal of public health research · 2026Article
- Regional variations in inpatient satisfaction: a nationwide analysis of ministry of health hospitals in Saudi Arabia.Frontiers in public health · 2026Article
- Article
- The Relationship Between Communicative Health Literacy and Patient Loyalty in China: A Chain Mediation Study Based on Social Exchange Theory.Journal of multidisciplinary healthcare · 2026Article
- Satisfaction with the Saudi healthcare system: Findings from the 2019 Kingdom of Saudi Arabia World Health survey.Saudi medical journal · 2025Article
- Determinants of patient satisfaction among outpatients with chronic illnesses in the region of medina, Saudi Arabia: a cross-sectional study.BMC health services research · 2025Article
- The mediating role of service innovation in the relationship between customer orientation and patient satisfaction.BMC health services research · 2025Article
- Patient satisfaction with dialysis services provided across different providers in Saudi Arabia.Frontiers in nephrology · 2025Article
- Entrepreneurial Leadership and Patient Loyalty in Indonesian Hospitals: The Roles of Corporate Governance, Service Quality, and Patient Satisfaction.F1000Research · 2025Article
- Determinants of Asian Students' Medical Satisfaction in China: A Cross-Sectional Survey.Journal of multidisciplinary healthcare · 2025Article
- Assessing patient satisfaction with practitioner communication: patient-centered care, hospital environment and patient trust in the public hospitals.Frontiers in medicine · 2025Article
- Article
- Three-year trends and seasonal variation in patient satisfaction with primary health care services in Saudi Arabia: results from the national patient experience measurement program (2022-2024).Frontiers in public health · 2025Article
- Patient Satisfaction and Its Determinants in Outpatient Clinics of Ministry of Health Maternal and Child Hospitals in Saudi Arabia: A Survey Analysis.Inquiry : a journal of medical care organization, provision and financingArticle
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3 authors.
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Abstract
backgroundPatient satisfaction and loyalty are essential indicators of healthcare quality, directly impacting patient outcomes and the long-term success of healthcare facilities. Despite the growing importance of patient-centered care in Saudi Arabia, there is limited research exploring the factors that influence patient satisfaction and loyalty, particularly in the Riyadh region.
aimThis study aims to identify the key factors influencing patient satisfaction and loyalty among Saudi patients attending public and private healthcare facilities in the Riyadh region. The study focuses on how healthcare service quality, communication, and demographic factors contribute to patient satisfaction and loyalty.
methodsA cross-sectional study was conducted with a sample of 350 Saudi patients from 10 healthcare facilities in Riyadh. Data were collected using the Patient Satisfaction Questionnaire (PSQ-18) and the Patient Loyalty Questionnaire (PLQ). Descriptive statistics, Pearson correlation, and multiple linear regression were employed to identify predictors of patient satisfaction and loyalty.
resultsSignificant predictors of patient satisfaction included general satisfaction (β = 0.48,
conclusionsCommunication quality and patient satisfaction are key drivers of patient loyalty in Saudi healthcare facilities. Private facilities outperform public ones in patient satisfaction and loyalty. These findings emphasize the need for healthcare providers to enhance communication and service quality to foster patient loyalty. Tailored approaches to meet the diverse needs of patients, particularly in terms of education and visit frequency, are crucial for improving healthcare outcomes in Saudi Arabia.
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