ArticleBMC health services research2024
Patient-centered lean healthcare management from a humanistic perspective.
Article in BMC health services research, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers.
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Who cites it
17 citing papers in PubMed.
- A Humanistic Approach to Improvement: The Multiple Sclerosis Continuous Quality Improvement Collaborative Coaching Approach.The Permanente journal · 2025Trial
- Comparative Outcomes of Immediate Versus Delayed Sequential Bilateral Cataract Surgery: A Narrative Review.Cureus · 2026Review
- Wuli-Shili-Renli methodology as a service quality management tool among private older adults care institutions in Taizhou, China: an empirical study.Frontiers in public health · 2026Article
- Humanization interventions in primary health care: an umbrella review.Frontiers in health services · 2026Review
- Cross-cultural validation of the Chinese version of the lean management scale for nursing services in hospitals.Frontiers in public health · 2026Article
- Job burnout and perceived humanistic management: a cross-sectional study of hospital logistics support staff.Frontiers in psychology · 2026Article
- Humanistic care competency among standardized residency training physicians and refresher doctor in prenatal ultrasound: current status and influencing factors.Frontiers in medicine · 2026Article
- Application of artificial intelligence to measure and predict patient values and preferences: a scoping review.NPJ digital medicine · 2025Article
- Sustainable care quality improvement: a scoping literature review of performance measurement in lean healthcare implementations.BMC health services research · 2025Article
- Public healthcare as a destroyer of value - a customer perspective.Journal of health organization and management · 2025Article
- Medical students' perceptions of professional mission in an AI-driven healthcare future: a text mining analysis of reflective essays in Japan.Journal of rural medicine : JRM · 2025Article
- Article
- Knowledge, attitudes, and practices of clerkship supervisors regarding the biopsychosocial approach at the University of Botswana's Faculty of Medicine.BMC medical education · 2025Article
- An evaluation of outpatient satisfaction in Chinese tertiary hospitals from a patient-centered perspective: a cross-sectional study.Frontiers in public health · 2025Article
- Impact of Implementing the Lean Management on Internal Errors at an Outpatient Hospital Pharmacy in China.Patient preference and adherence · 2025Article
- Physician Communication Behaviors on Patient Satisfaction in Primary Care Medical Settings in Bangladesh.Journal of primary care & community healthArticle
- "Patient-Centered" Self-Efficacy and Chronic Disease Management: Associations with Doctors' Intentions and Perceived Treatment Effectiveness.Inquiry : a journal of medical care organization, provision and financingArticle
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Authors and funding
3 authors.
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Abstract
backgroundHealthcare organizations are under pressure to improve services because of an aging population and increasing healthcare demands. Lean healthcare management focuses on improving service quality and efficiency under the condition of limited resources, but it may overlook patients' emotional needs and experiences, especially in developing countries. This study advocates integrating medical humanities with lean healthcare to develop a patient-centered service model.
methodsThe study employs literature review to discuss the critical role of medical humanities in lean healthcare frameworks, both theoretical and practical. Additionally, it conducts a qualitative study through semi-structured interviews to explore strategies for developing a humanistic lean healthcare model. The study conducts semi - structured interviews with eight management staff members and doctors in a tertiary hospital in China that actively adopts this approach.
resultsEight managers and doctors (five female and three male) were interviewed between January and March 2024 at their chosen locations. Firstly, the study identifies key benefits of integrating medical humanities into lean healthcare, which are as follows: (1) Enhancing the personalization and comprehensiveness of services. (2) Building trust in doctor-patient relationships. (3) Boosting the satisfaction of healthcare teams. Secondly, it highlights strategies for a humanistic approach, namely: (1) Conducting comprehensive patient assessments and providing personalized treatments. (2) Enhancing doctor - patient communication for emotional resonance. (3) Optimizing the medical environment for humanized services. (4) Developing humanistic qualities among healthcare professionals. (5) Using information technology effectively. Additionally, the study also addresses potential issues regarding lean healthcare's focus on profitability and proposes preventive measures: (1) Implementing a scientific evaluation and incentive mechanism. (2) Enhancing transparency and oversight in healthcare. (3) Cultivating a patient - centric medical culture.
conclusionsThis research proposes a patient-centered lean healthcare model integrating medical humanities, providing a novel framework for improving service quality and efficiency while ensuring compassionate care. This management framework can support the reform of public hospitals in China and also serve as a reference for other countries.
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