ArticleInternational journal of public health2024
Emotional and Psychological Safety in Healthcare Digitalization: A Design Ethnographic Study.
Article in International journal of public health, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.
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Who cites it
4 citing papers in PubMed.
- Deaf people's experience of the digital transformation of UK healthcare services: a qualitative study using semi-structured interviews.BMC health services research · 2026Article
- Evaluating a digital health ecosystem for asthma and air quality: an early feasibility study based on clinicians and patient-reported measures.Frontiers in digital health · 2026Article
- Public perceptions of digitalisation and patient safety: a cross-sectional survey in Germany.BMJ open · 2025Article
- Emotional and psychological safety in the context of digital transformation in healthcare: a mixed-method strategic foresight study.BMJ health & care informatics · 2024Article
Corrections and comments
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Authors and funding
10 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Objectives: Emotional and psychological safety is important during the use of digital technologies in healthcare. We aimed to gain comprehensive insight into needs, influencing factors and outcomes in the context of perceived safety and digital technologies in healthcare. Methods: We employed a participatory, design ethnographic research approach with 16 participants in 10 use cases. The methods included in an iterative process were, think-aloud, guideline-based interviews, process mapping, storyboard creation, and photo documentation. A qualitative, primarily inductive data analysis and synthesis was performed. Results: Perceived safety is influenced by various factors and unmet needs. Increased perceived safety can positively support the use of digital technologies, whereas low perceived safety can limit or even hinder its use. Conclusion: The needs of the different target groups should be considered throughout the entire process of digital technology development and healthcare provision to support their implementation. These findings support further research by providing specific aspects of emotional and psychological safety regarding target groups, settings, and ages and those with different levels of affinity for digital technologies.
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