ArticleJournal of occupational health2024
The association of emotional labor and workplace violence with health-related productivity loss.
Article in Journal of occupational health, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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Who cites it
6 citing papers in PubMed.
- Aggressive behavior towards hospital dental staff: an original flash survey in a dental department in France.Scientific reports · 2026Article
- Exploring psychological pathways between workplace violence and burnout among nurses in Chinese Tertiary Hospitals.Scientific reports · 2025Article
- Violence in Healthcare Workers Is Associated with Disordered Eating.International journal of environmental research and public health · 2025Article
- Data profile: Korean Work, Sleep, and Health Study (KWSHS).Annals of occupational and environmental medicine · 2025Article
- Can industry-education integration enhance enterprise employee safety and health levels?Frontiers in public health · 2025Article
- Measuring the Risk of Violence Through Health Surveillance.International journal of environmental research and public health · 2024Article
Corrections and comments
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Authors and funding
8 authors.
Funding
Abstract
objectivesThis study explored the association of emotional labor and workplace violence with health-related productivity loss (HRPL).
methodsWe used the initial dataset from a survey known as the Korean Work, Sleep, and Health Study, an ongoing nationwide panel study initiated in 2022. To assess emotional labor, the study included 2386 workers who worked in customer service. The Korean Workplace Violence Scale-13 and the Korean Emotional Labour Scale-11 were used to assess the level of exposure to workplace violence, and the intensity of emotional labor, respectively. The Work Productivity and Activity Impairment Questionnaire was used to measure HRPL, including absenteeism and presenteeism. We examined differences in HRPL based on workplace violence and emotional labor using generalized linear regression models.
resultsHRPL increased with an increase in workplace violence and emotional labor scores. Notably, the mean HRPL was highest in the high-risk groups for both workplace violence and emotional labor. The mean HRPL increased as the number of "high-risk" components for workplace violence and emotional labor increased. All the workplace violence and emotional labor components exhibited higher HRPL in the "high-risk" groups compared with the "low-risk" groups.
conclusionsOur study showed that both emotional labor and workplace violence are associated with reduced productivity.
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