Evidence map›Paper›PMID 39285300›Full record

ArticleBMC health services research2024

Identification of emergencies in the telephone queue and routing to a fast track (FAST): study protocol for a prospective, two-armed cohort study.

Sarah Eichler, Tobias Herrmann, Uta Weidlich-Wichmann, Kodjo Vissiennon, Thorsten Pollmann, Lisa Weller, Christopher Pommerenke, Lars Kroll, Nicolas Alix, Tanja Dietsch and 2 more

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Article in BMC health services research, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
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1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

12 authors.

Sarah Eichler *Central Research Institute of Ambulatory Health Care in Germany, Berlin, Germany. seichler@zi.de.
Tobias Herrmann *Central Research Institute of Ambulatory Health Care in Germany, Berlin, Germany.
Uta Weidlich-WichmannaQua-Institute - Institute for Applied Quality Improvement and Research in Health Care, Göttingen, Germany.
Kodjo VissiennonCentral Research Institute of Ambulatory Health Care in Germany, Berlin, Germany.
Thorsten PollmannaQua-Institute - Institute for Applied Quality Improvement and Research in Health Care, Göttingen, Germany.
Lisa WelleraQua-Institute - Institute for Applied Quality Improvement and Research in Health Care, Göttingen, Germany.
Christopher PommerenkeCentral Research Institute of Ambulatory Health Care in Germany, Berlin, Germany.
Lars KrollCentral Research Institute of Ambulatory Health Care in Germany, Berlin, Germany.
Nicolas AlixCentral Research Institute of Ambulatory Health Care in Germany, Berlin, Germany.
Tanja DietschaQua-Institute - Institute for Applied Quality Improvement and Research in Health Care, Göttingen, Germany.
Dominik von StillfriedCentral Research Institute of Ambulatory Health Care in Germany, Berlin, Germany.
Sebastian CarnariusCentral Research Institute of Ambulatory Health Care in Germany, Berlin, Germany.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundIn Germany, the telephone patient service 116,117 for callers with non-life-threatening health issues is available 24/7. Based on structured initial assessment, urgency and placement of suitable medical care offer have been offered since 2020. The service has been in increasing demand for several years: Depending on time and residence, this can result in longer waiting times.

methodsProspective, two-armed cohort study with two intervention groups and one control group, alternating between blinding and unblinding for employees of 116,117 regarding prioritization status. Two interventions based on automated voice dialogues (1: Simple self-rating tool, 2: Automated brief query of emergency symptoms). In case of high level of urgency, callers are prioritized. Validation of urgency and need for care is carried out routinely based on structured initial assessment. DISCUSSION: By creating and providing a largely reproducible documentation of the implemented solutions for a waiting queue management, the developed approach would be available for comparable projects in the German health care system or in the European context. This potentially leads to a reduction in the use of resources in the development of comparable technical solutions based on automated voice dialogs.

trial registrationDRKS00031235, registered on 10th November 2023, https://drks.de/search/de/trial/DRKS00031235 .

Indexed as

TelephoneEmergenciesGermanyHotlinesHumansProspective StudiesTriageWaiting ListsFast trackSmEDStructural initial assessmentTelephone patient serviceWaiting queue management

Identifiers

PMID39285300
PMCPMC11406844

What OpenQuestion holds

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LicenceCC BY-NC-ND
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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.