ArticleBehavioral sciences (Basel, Switzerland)2024
Exploring the Relationship between Surface Acting, Job Stress, and Emotional Exhaustion in Health Professionals: The Moderating Role of LMX.
Article in Behavioral sciences (Basel, Switzerland), 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
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Who cites it
16 citing papers in PubMed.
- How does emotional labor relate to emotional exhaustion among university counselors? the differential moderating roles of psychological detachment.BMC psychology · 2026Article
- The role of emotional labor in emotion regulation difficulties among social workers in Jordan.Frontiers in psychology · 2026Article
- Emotional labor and occupational well-being among endoscopy healthcare workers: a moderated serial mediation model.Frontiers in public health · 2026Article
- Effects of Leader-Member Exchange Quality on the Internalization of Emotional Regulation: The Moderating Effect of Mentoring Functions.Journal of nursing management · 2026Article
- The dual pathways of emotional labor in psychiatric nursing: the adaptive and maladaptive emotional strategies.Frontiers in psychiatry · 2026Article
- The mediating role of thriving at work between emotional labor and presenteeism: a comparison between psychiatric nurses with and without sleep disturbances.BMC psychiatry · 2025Article
- A qualitative study of the emotional labour among neonatal nurses based on the affective events theory.International journal of qualitative studies on health and well-being · 2025Article
- Emotional labor and empathic concern as predictors of exhaustion and disengagement in college teachers.Scientific reports · 2025Article
- The mediating and moderating effects of mindfulness and emotional intelligence on the emotional labor strategies and career resilience of tourism employees.Scientific reports · 2025Article
- Work addiction in nurses: a cross-sectional correlational study of latent profile analysis and burnout.BMC nursing · 2025Article
- The impact of night shifts on the physical and mental health of psychiatric medical staff: the influence of occupational burnout.BMC psychiatry · 2025Article
- The cost of smile: how individual and organizational factors moderate the impact of emotional labor on work alienation via burnout.Frontiers in psychology · 2025Article
- Identifying latent profiles of emotional labor and exploring their links to psychological resilience among tertiary hospital nurses.Frontiers in psychology · 2025Article
- The Interactive Effect of Managers' Listening Behaviors and Emotional Exhaustion on Turnover Intentions of Israeli Healthcare Staff: A Field Study During the COVID-19 Lockdowns.Journal of healthcare leadership · 2025Article
- Surface vs. deep acting in EFL instruction: mediating and moderating roles of emotion regulation and intelligence in burnout.Frontiers in psychology · 2025Article
- Exploring the Moderating Effect of Musculoskeletal Pain on Technostress-Induced Burnout: A Cross-Sectional Study of Bank Employees.Healthcare (Basel, Switzerland) · 2024Article
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Authors and funding
5 authors.
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Abstract
Rapid organizational changes due to technological advancements, high-efficiency expectations, and uncertainties, particularly in healthcare, have led to a global stress epidemic among em-ployees. This has been exacerbated by the COVID-19 pandemic and evolving workplace practices. Surface acting, or the suppression and faking of emotions, significantly contributes to this stress and burnout, impacting not only individual healthcare professionals but also healthcare systems' overall effectiveness and sustainability. Providing adequate resources in high-demand work environments is, thus, essential to mitigate these negative experiences. Leader-member exchange (LMX) can play a pivotal role in understanding and addressing the needs and expectations of healthcare professionals. Drawing on Conservation of Resources (COR), Job Demands-Resources (JD-R), Social Exchange theories, and Grandey's Emotional Regulation Model, this study analyzed data from a convenience sample of 350 healthcare professionals. The results reveal that surface acting intensifies healthcare professionals' experiences of job stress and emotional exhaustion. Notably, the study empirically demonstrated that high levels of LMX in healthcare professionals' relationships with their leaders can mitigate the impact of surface acting on job stress and emotional exhaustion. These findings offer valuable insights for managers and policymakers, highlighting the importance of LMX in maintaining sustainable management practices in complex and stressful healthcare organizations.
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