ArticleScandinavian journal of primary health care2025
Primary care physicians' experiences of video and online chat consultations: a qualitative descriptive study.
Article in Scandinavian journal of primary health care, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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Who cites it
7 citing papers in PubMed.
- Persistence and truth in research and practice.Scandinavian journal of primary health care · 2026Article
- Digital clinic users in Finnish public primary care: their characteristics, reasons for visits, and equity considerations - a register study.Scandinavian journal of primary health care · 2026Observational
- Non-pharmacological treatment of anxiety in general practice: a scoping review.Scandinavian journal of primary health care · 2026Article
- Home-based telework and worker health and well-being across service occupations: A critical interpretive synthesis.SSM - population health · 2026Review
- First the relationship, then the technology: Healthcare professionals' perceptions on how digital health solutions impact the interaction with patients.PEC innovation · 2026Article
- Dietitian reflections on video consultations: a descriptive qualitative study.BMC health services research · 2026Article
- Community nurses' experiences with digital sensory interventions in remote primary care: a qualitative descriptive study of trust, privacy, and family dynamics.BMC nursing · 2025Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesTo explore the perceptions and views of remote consultations and patient care of primary care physicians (PCPs) who work remotely regularly and have experience performing remote consultations.
designA qualitative study using thematic analysis.
settingFour online focus group interviews with 17 PCPs, working with one private health care provider, with public and private primary care patients. SUBJECTS: PCPs who had performed video or online chat consultations with primary care patients for at least 6 months. MAIN OUTCOME MEASUREMENTS: PCPs' perceptions and views working remotely in online chat and video consultations.
resultsTwo main themes describing how PCPs perceived remote consultations emerged: 1) remote consultations have an impact on the way physicians work, and 2) remote consultations have an impact on the service system and patients. The subthemes of the first main theme included the physicians' new way of working, impacts on physicians' well-being, and impacts on communication and physician competences. The subthemes for the second main theme were the importance of smoothness of services for the patients, patient suitability, and technical liabilities.
conclusionRemote consultations provide PCPs with a new way of working that could improve work-life balance. However, it is important to maintain sufficient clinical competence through versatile work. Digital consultations can make contacting healthcare smoother and easier for patients if the patient selection is performed carefully. Online chat seems suitable for singular contacts and simple issues, but remote consultations could be used to sustain continuity of care.
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