ArticlePloS one2024
Compassionate care through the eyes of patients and physicians: An interview study.
Article in PloS one, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed.
- A Qualitative Comparative Study of the Doctor-Patient Relationship Model and Decision-Making Style among Chinese and Japanese Doctors.Asian bioethics review · 2026Article
- Exploring Patient Heterogeneity in Service Quality Gaps and Satisfaction: Insights from Outpatient Care.Journal of patient experience · 2026Article
- Identifying physicians' views on compassionate care in daily clinical practice: a multicentre Q-methodology study in Belgium.BMJ open · 2025Article
- The untapped potential for healthcare to support recovery for patients with stress-related exhaustion disorder - creating an experience of generalised safety.Scandinavian journal of primary health care · 2025Article
- Compassionate Behavior of Clinical Faculty: Associations with Role Modelling and Gender Specific Differences.Perspectives on medical education · 2025Article
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Authors and funding
7 authors.
Funding
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Abstract
backgroundAlthough compassion is a crucial element of physicians' professional performance and high-quality care, research shows it often remains an unmet need of patients. Understanding patients' and physicians' perspectives on compassionate care may provide insights that can be used to foster physicians' ability to respond to patients' compassion needs. Therefore, this study aims to understand how both patients and physicians experience the concept and practice of compassionate care.
methodsWe conducted semi-structured interviews with eight patients and ten resident physicians at a University Medical Center in the Netherlands. Using thematic analysis, we separately coded patient and resident transcripts to identify themes capturing their experiences of compassionate care. This study was part of a larger project to develop an educational intervention to improve compassion in residents.
resultsFor both patients and residents, we identified four themes encompassing compassionate care: being there, empathizing, actions to relieve patients' suffering, and connection. For residents, a fifth theme was professional fulfillment (resulting from compassionate care). Although patients and residents both emphasized the importance of compassionate care, patients did not always perceive the physician-patient encounter as compassionate. According to residents, high workloads and time pressures hindered their ability to provide compassionate care. DISCUSSION AND
conclusionPatients and residents have similar and varying understandings of compassionate care at the same time. Understanding these differences can aid compassion in medical practice. Based on the findings, three topics are suggested to improve compassion in residents: (1) train residents how to ask for patients' compassion needs, (2) address residents' limiting beliefs about the concept and practice of compassion, and (3) acknowledge the art and science of medicine cannot be separated.
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