ArticleJournal of multidisciplinary healthcare2024
Healthcare Providers' Experience with Saudi Arabia's 937 Virtual Medical Call Centers and Telehealth.
Article in Journal of multidisciplinary healthcare, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
8 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Status of COPD in Saudi Arabia: challenges, gaps, and opportunities for health system transformation.Frontiers in public health · 2026Pooled it
- Exploring the Challenges and Barriers to Telenursing in the Riyadh Region, Saudi Arabia.Nursing open · 2026Article
- Ethical Challenges and Implications of Telemedicine Implementation in Saudi Primary Healthcare: A Narrative Review.Cureus · 2025Review
- Navigating the patient experience in primary healthcare clinics in the eastern province of Saudi Arabia: a secondary analysis study.Frontiers in medicine · 2025Article
- Healthcare practitioners' acceptance of using telehealth in the Kingdom of Saudi Arabia: an application of the unified theory of acceptance and use of technology model.Frontiers in digital health · 2025Article
- Shaping Safety: Unveiling the Dynamics of Incident Reporting and Safety Culture in Saudi Arabian Healthcare.Journal of multidisciplinary healthcare · 2024Article
- Healthcare Providers' Experience with Saudi Arabia's 937 Virtual Medical Call Centers and Telehealth [Letter].Journal of multidisciplinary healthcare · 2024Article
- Healthcare Providers' Experience with Saudi Arabia's 937 Virtual Medical Call Centers and Telehealth [Response to Letter].Journal of multidisciplinary healthcare · 2024Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
11 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Introduction: This cross-sectional descriptive study evaluates the experiences and perceptions of healthcare providers (HCPs) regarding the 937 medical call center in Saudi Arabia, a key telemedicine initiative. Aim: To assess HCP satisfaction, identify challenges, and provide recommendations for improvement. Methods: Conducted from November 20th to December 15th, 2022, the study surveyed 454 HCPs, achieving a 90.5% response rate. Results: A majority (86.8%) of respondents were satisfied with the call center, valuing its ease of use and effectiveness in healthcare delivery. However, challenges such as the accuracy of remote medical assessments, the need for clearer telehealth regulations, and concerns over management support and consultation overlaps were identified. The study also highlights the importance of ongoing support and updates, comprehensive telehealth regulations, integration of more medical specialties, and improvements in system integration and data confidentiality. Conclusion: The study underscores the need for strategic enhancements to the 937 call center to further improve healthcare accessibility and efficiency in Saudi Arabia. These enhancements are vital for aligning telehealth services with Saudi Arabia's healthcare objectives under Saudi Vision 2030.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.