ArticleScientific reports2024
A case study of lean digital transformation through robotic process automation in healthcare.
Article in Scientific reports, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers.
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Who cites it
15 citing papers in PubMed.
- Digital Health Revolution in Saudi Arabia: A Narrative Review of Healthcare Transformation.Healthcare (Basel, Switzerland) · 2026Review
- Lean Adoption in Healthcare: Between Promise and Practice.Healthcare (Basel, Switzerland) · 2026Review
- Artificial intelligence in blood donor management: A narrative review.Vox sanguinis · 2026Review
- Evaluating the Effectiveness of Robotic Process Automation for Cancer Registry Data Abstraction in a Production EHR Environment.Journal of clinical medicine · 2026Article
- Effectiveness of an internet-based health examination model for focus populations in the Chinese community: a community demonstration trial.International journal for equity in health · 2026Article
- Optimizing Outpatient Scheduling Using Bayesian Markov Decision Process and Look-Ahead Simulation: A Case Study of Healthcare Service in Taiwan.Journal of multidisciplinary healthcare · 2026Article
- E-Health implementation in Pakistan: challenges, opportunities, and the path forward.Frontiers in digital health · 2026Article
- Enhancement in production efficiency using DMAIC methodology of six sigma.Scientific reports · 2025Article
- Robotic process automation to identify patients at high risk for perioperative myocardial infarction or injury: a prospective, blinded, paired reader-controlled single-centre study.British journal of anaesthesia · 2025Observational
- Digitalised measures for the prevention of central line-associated bloodstream infections: a scoping review.Antimicrobial resistance and infection control · 2025Article
- The Role of Artificial Intelligence in Female Infertility Diagnosis: An Update.Journal of clinical medicine · 2025Review
- Article
- Optimising pharmacy processes in medication delivery service through digitalisation and automation.BMJ open quality · 2025Article
- Digital transformation, innovation capabilities, and servitization as drivers of ESG performance in manufacturing SMEs.Scientific reports · 2024Article
- Increasing Trends of Artificial Intelligence With Robotic Process Automation in Health Care: A Narrative Review.Cureus · 2024Review
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Under Taiwan's National Health Insurance (NHI) system, it's crucial for all healthcare providers to accurately submit medical expense claims to the National Health Insurance Administration (NHIA) to avoid incorrect deductions. With changes in healthcare policies and adjustments in hospital management strategies, the complexity of claiming rules has resulted in hospitals expending significant manpower and time on the medical expense claims process. Therefore, this study utilizes the Lean Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) management approach to identify wasteful and non-value-added steps in the process. Simultaneously, it introduces Robotic Process Automation (RPA) tools to replace manual operations. After implementation, the study effectively reduces the process time by 380 min and enhances Process Cycle Efficiency (PCE) from 69.07 to 95.54%. This research validates a real-world case of Lean digital transformation in healthcare institutions. It enables human resources to be allocated to more valuable and creative tasks while assisting hospitals in providing more comprehensive and patient-centric services.
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