ReviewHealthcare (Basel, Switzerland)2024
Patients and Healthcare Providers' Perspectives on Patient Experience Factors and a Model of Patient-Centered Care Communication: A Systematic Review.
Review in Healthcare (Basel, Switzerland), 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 25 papers, 1 of them a synthesis that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
25 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Carers' Understanding of Recovery-Oriented Practice in Mental Health Settings: A Systematic Review and Narrative Synthesis.International journal of mental health nursing · 2025Pooled it
- Healthcare experiences and expectations of women survivors of domestic violence in Asia: a systemized review of the literature.Global health action · 2026Review
- Navigating Concurrent Diagnoses With Cancer and Mental Health Disorder: Patients' Perspectives on Personalised Treatment and Care.Journal of clinical nursing · 2026Article
- Patient-centered communication in chiropractic education: A cross-sectional survey of chiropractic students in North America.The Journal of chiropractic education · 2026Article
- Transforming challenging telephone conversations - investigating the effectiveness of an adapted ISBAR tool for delivering bad news.BMC medical education · 2026Article
- Patient-Centred Communication and Behavioural Guidance: An Exploratory Evaluation of the Trainer-Doctor Model in Dental Practice.Healthcare (Basel, Switzerland) · 2026Article
- Experiencing geriatric rehabilitation through the older adult's eyes: a mixed methods evaluation study of a virtual reality intervention among healthcare professionals.Age and ageing · 2026Article
- Evaluating the Impact of a Health Literacy Intervention on the Quality of Dietetic Communication in Outpatient Kidney Care.Journal of human nutrition and dietetics : the official journal of the British Dietetic Association · 2026Article
- Hope for the best, prepare for the worst: male partner involvement in modern family planning and its effect on women's mental health in Northern Ghana - a community-based cross-sectional study.Contraception and reproductive medicine · 2026Article
- Communication Between Patients and Healthcare Professionals in Neurological Hospitalisation: A Qualitative Photo-Voice Study.Journal of clinical nursing · 2026Article
- Dental Patients' Loyalty and Experiences with Staff/Systems in a Tertiary Hospital.International dental journal · 2026Article
- Pelvic floor complaint-related psychological distress recorded by pelvic physical therapists in the Netherlands: Additional analysis of data from an exploratory file review study.Open research Europe · 2026Article
- Article
- Exploring patient satisfaction with community pharmacy services in the United Arab Emirates: Implications for quality improvement.PloS one · 2026Article
- Healthcare Workers' Views on Approaches to Discussing Alternative Treatment Options in Multidisciplinary Cancer Care.Cureus · 2026Article
- Article
- Artificial intelligence-based approaches for advance care planning: a scoping review.BMC palliative care · 2025Article
- What Drives Trust and Satisfaction in Health Welfare Social Cooperatives?Healthcare (Basel, Switzerland) · 2025Article
- Patients' Experience with Received Healthcare in Internal Medicine and Surgery Wards of Slovenian Hospitals-A Cross-Sectional Survey.Zdravstveno varstvo · 2025Article
- A Study on Consumer-Centric Health Information Provision Strategy Using SWOT-AHP -Focusing on the National Health Information Portal.Health care analysis : HCA : journal of health philosophy and policy · 2025Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Effective communication between patients and healthcare providers is essential for a positive patient experience (PE), and improving patient-centered care (PCC) involves many factors. This study aimed to (1) identify the factors that affect PE improvement, (2) reflect patients and healthcare providers' perspectives on the factors' importance, and (3) present a structural model for improving PCC. A systematic review of empirical studies that specified PE factors was conducted. Studies that did not reflect users' perspectives and non-empirical studies were excluded. The literature was searched using Google Scholar, PubMed, Web of Science, and the Taylor and Francis online journal. The MMAT 2018 checklist was used to assess bias in the included studies, and frequency, content, and thematic analyses were employed to synthesize the results, yielding 25 articles. The 80 PE factors identified from the analyses were categorized into six categories: Practice, Physical Needs, Psychological Needs, Social Needs, Practical Needs, and Information Needs. From a user perspective, patients emphasized professional, continuous, and comprehensive service delivery, whereas healthcare providers stressed efficient system improvements and positive provider-patient relationships. We propose a structured model for PCC improvement using a service blueprint and system map. The PCC model provides an overview of the interactions and the roles of all stakeholders regarding quality of care to improve healthcare.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.