ArticleBMC public health2024
The impact of telecom industry employees' stress perception on job burnout: moderated mediation model.
Article in BMC public health, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
6 citing papers in PubMed.
- The Development of the Psychological Monitors' Burnout Scale in College.Behavioral sciences (Basel, Switzerland) · 2026Article
- The relationship between family function and career adaptability among telecommunications employees: the chain mediation effect of social support and general self-efficacy.Frontiers in psychology · 2026Article
- Anxiety symptoms as the central node: a network analysis of mental health sequelae in a post-COVID-19 national sample.Frontiers in psychology · 2026Article
- Organizational wellbeing and associated factors in telecommunication workers in Thailand.Industrial health · 2025Article
- The impact of physical exercise on internalizing and externalizing problem behaviors among middle school students: correlation and regression prediction analysis.Child and adolescent psychiatry and mental health · 2025Article
- The relationship between post-traumatic stress disorder, occupational stress, occupational burnout, and mental health in football referees: a national cross-sectional survey in China.Frontiers in public health · 2025Article
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Authors and funding
7 authors.
Funding
Abstract
backgroundThe rapid development of the telecommunications industry in the post-COVID-19 era has brought tremendous pressure to employees making them a high-risk group for job burnout. However, prior research paid less attention to the burnout of employees. Furthermore, social support and gender have separate effects on job burnout. This study explores the mechanism of stress perception on job burnout and examines the roles of social support and gender amid it.
methodThis cross-sectional study was conducted from June 2023 to August 2023 in mainland China. A total of 39,507 were recruited by random sampling and online questionnaires, and 28,204 valid questionnaires were retained. SPSS (version 26.0) and PROCESS (Model 4 & 7) were used for correlation analysis, mediation analysis, and mediated moderation analysis.
resultStress perception can positively predict the level of job burnout of employees in the telecommunications industry, and social support plays a partial mediating role, accounts for 8.01% of the total effect, gender moderates the first half of the path in this mediation model. At the same pressure level, female can perceive more social support than male.
conclusionsUnder high pressure background, employees' job burnout varies depending on gender and the perception of social support. Therefore, telecommunications industry managers should adopt decompression measures and targeted social support resources for different groups.
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