ArticleDigital health
Factors influencing telemedicine adoption among physicians in the Malaysian healthcare system: A revisit.
Article in Digital health. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed.
- Satisfaction towards virtual consultation services and its associated factors among patients in Malaysian public primary care.BMC health services research · 2026Article
- Article
- Acceptance of Technological Innovations in Emergency Departments: An Empirical Study Based on an Extended TAM.Healthcare (Basel, Switzerland) · 2026Article
- Determinants of Telehealth Adoption Among Older Adults: Cross-Sectional Survey Study.JMIR aging · 2025Article
- The Sri Lankan enigma: demystifying public healthcare information systems acceptance.BMC health services research · 2025Article
- Healthcare practitioners' acceptance of using telehealth in the Kingdom of Saudi Arabia: an application of the unified theory of acceptance and use of technology model.Frontiers in digital health · 2025Article
- Implementation of a tele-paediatric network in hospitals in a rural region: A mixed methods implementation study.Digital healthArticle
- Needs assessment and prioritization of key medical specialties: A telemedicine roadmap based on a mixed-methods framework.Digital healthArticle
- Both sides of the screen: A dual-sided model of telemedicine adoption through extended UTAUT2.Digital healthArticle
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Background: The Malaysian healthcare system is under strain due to an aging population, the rising prevalence of chronic diseases, and heavy workloads among physicians. As costs and requirements continue to rise, telemedicine is critical for bridging gaps in supply and demand. However, there are limited studies on telemedicine adoption among Malaysian physicians. Furthermore, the existing literature on telemedicine adoption does not contain a comprehensive framework that integrates the multidimensional social influence, and technological, clinical, and individual factors. Objective: This research investigates the adoption of telemedicine among Malaysian physicians. It draws from the Technology Acceptance Model (TAM) and Kelman's Social Influence Theory. Methods: A survey was conducted among 230 participants in hospitals located in Kuala Lumpur and Selangor. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results: The study identified crucial factors influencing telemedicine adoption, including informational influences, rewards, perceived ease of use, and usefulness. Meanwhile, the Importance-performance Map Analysis (IPMA) identified perceived ease of use as the most important factor for physicians, but the highest performance was patient's records. Conclusions: The proposed integrated model enhances the understanding of telemedicine adoption and highlights the differential effects of individual, technological, clinical, and multidimensional social influence factors from the physicians' perspective. The findings can guide future studies and influence implementation strategies for telemedicine promotion in the Malaysian healthcare context. Hospitals should prioritize user-friendly technology and information provision, while telemedicine providers should enhance the accessibility of patient records to facilitate telemedicine adoption. Policymakers should consider supporting training programs that will boost physicians' confidence in effectively utilizing telemedicine.
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