Evidence map›Paper›PMID 38743476›Full record

ArticleJMIR human factors2024

Designing for Improved Patient Experiences in Home Dialysis: Usability and User Experience Findings From User-Based Evaluation Study With Patients With Chronic Conditions.

Anna Aspelund, Paula Valkonen, Johanna Viitanen, Virpi Rauta

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Article in JMIR human factors, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

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1 · What the graph read from it

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2 · The registry

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3 · Its place in the literature

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4 · The record

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5 · Who and what money

Authors and funding

4 authors.

Anna AspelundDepartment of Computer Science, Aalto University, Espoo, Finland.ORCID 0009-0008-0605-5957
Paula ValkonenDepartment of Computer Science, Aalto University, Espoo, Finland.ORCID 0000-0002-4954-9585
Johanna ViitanenDepartment of Computer Science, Aalto University, Espoo, Finland.ORCID 0000-0002-6659-5022
Virpi RautaDepartment of Nephrology, Helsinki University Central Hospital, University of Helsinki, Helsinki, Finland.ORCID 0000-0003-0239-2661

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundChronic kidney disease affects 10% of the population worldwide, and the number of patients receiving treatment for end-stage kidney disease is forecasted to increase. Therefore, there is a pressing need for innovative digital solutions that increase the efficiency of care and improve patients' quality of life. The aim of the eHealth in Home Dialysis project is to create a novel eHealth solution, called eC4Me, to facilitate predialysis and home dialysis care for patients with chronic kidney disease.

objectiveOur study aimed to evaluate the usability, user experience (UX), and patient experience (PX) of the first version of the eC4Me solution.

methodsWe used a user-based evaluation approach involving usability testing, questionnaire, and interview methods. The test sessions were conducted remotely with 10 patients with chronic kidney disease, 5 of whom had used the solution in their home environment before the tests, while the rest were using it for the first time. Thematic analysis was used to analyze user test and questionnaire data, and descriptive statistics were calculated for the UMUX (Usability Metric for User Experience) scores.

resultsMost usability problems were related to navigation, the use of terminology, and the presentation of health-related data. Despite usability challenges, UMUX ratings of the solution were positive overall. The results showed noteworthy variation in the expected benefits and perceived effort of using the solution. From a PX perspective, it is important that the solution supports patients' own health-related goals and fits with the needs of their everyday lives with the disease.

conclusionsA user-based evaluation is a useful and necessary part of the eHealth solution development process. Our study findings can be used to improve the usability and UX of the evaluated eC4Me solution. Patients should be actively involved in the solution development process when specifying what information is relevant for them. Traditional usability tests complemented with questionnaire and interview methods can serve as a meaningful methodological approach for gaining insight not only into usability but also into UX- and PX-related aspects of digital health solutions.

Indexed as

Hemodialysis, HomeTelemedicineAdultAgedFemaleHumansMaleMiddle AgedPatient SatisfactionQuality of LifeRenal Insufficiency, ChronicSurveys and QuestionnairesUser-Computer Interfacedigital health solutioneHealthhome dialysiskidney diseasepatient experiencepatientsPXusabilityuser-based evaluationuser experienceUX

Identifiers

PMID38743476
PMCPMC11134248

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LicenceCC BY
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.