Evidence map›Paper›PMID 38689073›Full record

ArticleObesity surgery2024

Patient Satisfaction and Healthcare Utilization with the Transition to Virtual Care in a Multidisciplinary Bariatric Program.

Lindsay Miamen, Vasundhara Mathur, Meghan Ariagno, Amanda Lavasseur, Catherine Page, Ema Barbosa Brown, Yali Lu Pa-C, Paul Davidson, Abdelrahman Nimeri, Ali Tavakkoli and 2 more

Abstract read
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In one paragraph

Article in Obesity surgery, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.

0numbers the graph read from it
0cells of the map it votes in
2citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

2 citing papers in PubMed.

  1. Patient and clinician satisfaction with home parenteral nutrition intestinal failure telemedicine consultations: A survey of clinicians and patients.Nutrition in clinical practice : official publication of the American Society for Parenteral and Enteral Nutrition · 2025
    Article
  2. Review
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

12 authors.

Lindsay Miamen *Department of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Vasundhara Mathur *Department of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Meghan AriagnoDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Amanda LavasseurDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Catherine PageDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Ema Barbosa BrownDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Yali Lu Pa-CDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Paul DavidsonDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Abdelrahman NimeriDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Ali TavakkoliDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Scott ShikoraDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA.
Eric SheuDepartment of Surgery, Brigham and Women's Hospital, Harvard Medical School, 45 Francis Street ASBII 3 rdFloor, Boston, MA, USA. esheu@bwh.harvard.edu.ORCID 0000-0003-2707-1768

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundThe COVID-19 pandemic saw an acceleration in virtual-visits (VV) for healthcare delivery. However, the impact of virtual care in metabolic/bariatric surgery (MBS) programs is not well described.

methodsAppointment data from three time-points: pre-pandemic (1/1/19-3/15/20, n = 19,290), pandemic (3/16/20-10/31/21, n = 29,459) and current-state (11/1/21-12/31/2022, n = 24,270) was retrieved in our multi-hospital ambulatory MBS program. Appointments were grouped by health care provider (HCP) (MD, dietician, and psychologist) and type (VV and in-person). Surveys assessing patient satisfaction were distributed electronically. All pre-op and post-op appointment data was analyzed for the time-points above. Appointment completion rates and patient reported preferences were described.

resultsOur data showed an increase in scheduled VV from 0.5% for all HCP visits to 81% during the pandemic and a current VV visit of 77%. The number of completed VV increased for all HCPs, most prominently for dieticians. Parallel to this, the percentage of no-show visits also improved for all HCP, with MDs having the lowest no-show rate currently. Survey data revealed 89% of patients experience added benefits with VV and > 90% reported their VV experience as very good. VV were preferred over in-person visits for psychologists and dietitians (> 61%), but the majority preferred to see MDs in-person (70%).

conclusionsOur findings reveal significant changes in healthcare utilization trends since the transition to virtual care. While overall satisfaction with virtual care is high, most patients prefer in-person visits with MDs. Thus, multi-disciplinary MBS care can be performed effectively using a hybrid model to ensure efficient distribution of resources.

Indexed as

Bariatric SurgeryCOVID-19Patient Acceptance of Health CarePatient SatisfactionSARS-CoV-2TelemedicineAdultAppointments and SchedulesFemaleHumansMaleMiddle AgedObesity, MorbidPandemicsBariatric surgeryVirtual care; Healthcare utilization

Identifiers

PMID38689073

What OpenQuestion holds

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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.