Evidence map›Paper›PMID 38600058›Full record

ArticlePalliative medicine2024

Telephone advice lines for adults with advanced illness and their family carers: a qualitative analysis and novel practical framework.

Sophie Pask, Allen Omoruyi, Ahmed Mohamed, Rachel L Chambers, Phillippa G McFarlane, Therese Johansson, Rashmi Kumar, Andy Woodhead, Ikumi Okamoto, Stephen Barclay and 3 more

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in Palliative medicine, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.

0numbers the graph read from it
0cells of the map it votes in
3citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

3 citing papers in PubMed.

  1. Challenges to timely access to out-of-hours end-of-life medications: a qualitative study in UK primary care.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025
    Article
  2. Review
  3. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

13 authors.

Sophie PaskWolfson Palliative Care Research Centre, Hull York Medical School, University of Hull, Hull, UK.ORCID 0000-0001-6152-1940
Allen OmoruyiWolfson Palliative Care Research Centre, Hull York Medical School, University of Hull, Hull, UK.
Ahmed MohamedWolfson Palliative Care Research Centre, Hull York Medical School, University of Hull, Hull, UK.
Rachel L ChambersCicely Saunders Institute of Palliative Care, Policy & Rehabilitation, King's College London, London, UK.ORCID 0000-0001-6945-5028
Phillippa G McFarlaneCicely Saunders Institute of Palliative Care, Policy & Rehabilitation, King's College London, London, UK.ORCID 0000-0002-4234-7518
Therese JohanssonCicely Saunders Institute of Palliative Care, Policy & Rehabilitation, King's College London, London, UK.ORCID 0000-0001-6101-5925
Rashmi KumarCicely Saunders Institute of Palliative Care, Policy & Rehabilitation, King's College London, London, UK.
Andy WoodheadCicely Saunders Institute of Palliative Care, Policy & Rehabilitation, King's College London, London, UK.
Ikumi OkamotoDepartment of Public Health and Primary Care, University of Cambridge, Cambridge, UK.
Stephen BarclayDepartment of Public Health and Primary Care, University of Cambridge, Cambridge, UK.
Irene J HigginsonCicely Saunders Institute of Palliative Care, Policy & Rehabilitation, King's College London, London, UK.ORCID 0000-0002-3687-1313
Katherine E SleemanCicely Saunders Institute of Palliative Care, Policy & Rehabilitation, King's College London, London, UK.ORCID 0000-0002-9777-4373
Fliss Em MurtaghWolfson Palliative Care Research Centre, Hull York Medical School, University of Hull, Hull, UK.ORCID 0000-0003-1289-3726

Funding

Medical Research Council MR/V012908/1MRF_ MRF-145-0019-DG-HIGG-C0951
6 · The paper itself

Abstract

backgroundTelephone advice lines have been recommended internationally to support around-the-clock care for people living at home with advanced illness. While they undoubtedly support care, there is little evidence about what elements are needed for success. A national picture is needed to understand, improve and standardise service delivery/care.

aimTo explore telephone advice lines for people living at home with advanced illness across the four UK nations, and to construct a practical framework to improve services.

designA cross-national evaluation of telephone advice lines using structured qualitative interviews. A patient and public involvement workshop was conducted to refine the framework. SETTING/

participantsProfessionals with responsibilities for how palliative care services are delivered and/or funded at a local or regional level, were purposively sampled.

resultsSeventy-one interviews were conducted, covering 60 geographical areas. Five themes were identified.

conclusionsOur novel evidence-based practical framework could be transformative for service design/delivery, as it presents key considerations relating to the various elements of advice lines that may impact on the patient/carer experience.

Indexed as

CaregiversPalliative CareQualitative ResearchAdultFemaleHome Care ServicesHotlinesHumansMaleTelephoneUnited Kingdomcommunity-based careout-of-hoursPalliative carequalitative researchtelephone advice lines

Identifiers

PMID38600058
PMCPMC11107135

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.