Evidence map›Paper›PMID 38512309›Full record

ArticleJournal of medical Internet research2024

Chatbots and COVID-19: Taking Stock of the Lessons Learned.

Virginia Arnold, Tina D Purnat, Robert Marten, Andrew Pattison, Hebe Gouda

Abstract readEditorial
In one paragraph

Article in Journal of medical Internet research, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.

0numbers the graph read from it
0cells of the map it votes in
2citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

2 citing papers in PubMed.

  1. Review
  2. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

5 authors.

Virginia ArnoldDepartment of Social Determinants of Health, Division of UHC Healthier Populations, World Health Organization, Geneva, Switzerland.ORCID 0009-0001-0889-119X
Tina D PurnatDepartment of Epidemic and Pandemic Preparedness and Prevention, Emergencies Programme, World Health Organization, Geneva, Switzerland.ORCID 0000-0002-0257-6631
Robert MartenAlliance for Health Policy and Systems Research, Science Division, World Health Organization, Geneva, Switzerland.ORCID 0000-0002-2416-2309
Andrew PattisonDepartment of Digital Health and Innovation, Science Division, World Health Organization, Geneva, Switzerland.ORCID 0000-0001-8889-937X
Hebe GoudaDepartment of Health Promotion, Division of UHC Healthier Populations, World Health Organization, Geneva, Switzerland.ORCID 0000-0002-5709-4509

Funding

World Health Organization 001
6 · The paper itself

Abstract

While digital innovation in health was already rapidly evolving, the COVID-19 pandemic has accelerated the generation of digital technology tools, such as chatbots, to help increase access to crucial health information and services to those who were cut off or had limited contact with health services. This theme issue titled "Chatbots and COVID-19" presents articles from researchers and practitioners across the globe, describing the development, implementation, and evaluation of chatbots designed to address a wide range of health concerns and services. In this editorial, we present some of the key challenges and lessons learned arising from the content of this theme issue. Most notably, we note that a stronger evidence base is needed to ensure that chatbots and other digital tools are developed to best serve the needs of population health.

Indexed as

COVID-19Population HealthDigital TechnologyHumansPandemicschatbotsCOVID-19healthhealth carepandemicpublic health

Identifiers

PMID38512309
PMCPMC10959167

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.