ArticleJMIR human factors2024
Usability and Evaluation of a Health Information System in the Emergency Department: Mixed Methods Study.
Article in JMIR human factors, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed.
- Combining Subjective Perceptions and Objective Behavioral Metrics With the Elderly Digital Twin System: Quantitative Usability Study.JMIR aging · 2026Article
- Usability Evaluation of a Central Monitoring System with AI-Based Cardiac Arrest Prediction in the ICU.Journal of clinical medicine · 2026Article
- Technological Strategies for the Patient Experience in Emergency Departments: Scoping Review.JMIR medical informatics · 2026Article
- Enhancing patient admission efficiency through a hybrid cloud framework for medical record sharing.Scientific reports · 2026Article
- Hospital information systems evaluation criteria: a scoping review.BMC health services research · 2026Article
- Research and application of an evaluation mechanism for enterprise information systems.Scientific reports · 2025Article
- Epistemological aspects of participatory design studies conducted in the field of health science.Journal of advanced nursing · 2025Article
- Barriers to and Facilitators of Technology Adoption in Emergency Departments: A Comprehensive Review.International journal of environmental research and public health · 2025Review
- From Data to Decision: Design and Evaluation of a Patient Safety Dashboard.Medical journal of the Islamic Republic of Iran · 2025Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundA lack of information during an emergency visit leads to the experience of powerlessness for patients and their family members, who may also feel unprepared to cope with acute symptoms. The ever-changing nature and fast-paced workflow in the emergency department (ED) often affect how health care professionals can tailor information and communication to the needs of the patient.
objectiveThis study aimed to evaluate the usability and experience of a newly developed information system. The system was developed together with patients and their family members to help provide the information needed in the ED.
methodsWe conducted a mixed methods study consisting of quantitative data obtained from the System Usability Scale questionnaire and qualitative interview data obtained from purposively selected participants included in the quantitative part of the study.
resultsA total of 106 patients and 14 family members (N=120) answered the questionnaire. A total of 10 patients and 3 family members participated in the interviews. Based on the System Usability Scale score, the information system was rated close to excellent, with a mean score of 83.6 (SD 12.8). Most of the participants found the information system easy to use and would like to use it again. The participants reported that the system helped them feel in control, and the information was useful. Simplifications were needed to improve the user experience for the older individuals.
conclusionsThis study demonstrates that the usability of the information system is rated close to excellent. It was perceived to be useful as it enabled understanding and predictability of the patient's trajectory in the ED. Areas for improvement include making the system more usable by older individuals. The study provides an example of how a technological solution can be used to diminish the information gap in an ED context.
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