Evidence map›Paper›PMID 38326249›Full record

ArticleBMJ open2024

Which aspects of patient experience are the 'moment of truth' in the healthcare context: a multicentre cross-sectional study in China.

Xiao Chen, Jie Yuan, Wenjuan Zhao, Wei Qin, Jian Gao, Yuxia Zhang

Open access · goldAbstract readMulticenter Study
PubMed Full text at PMC Publisher
In one paragraph

Article in BMJ open, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.

0numbers the graph read from it
0cells of the map it votes in
4citing papers in PubMed
1.7field-weighted citation impact, top 17% of its field
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

4 citing papers in PubMed, 2 citations in OpenAlex.

  1. Article
  2. Article
  3. Article
  4. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors at 3 institutions in 1 country.

Xiao Chen *Nursing Department, Zhongshan Hospital Fudan University, Shanghai, China.
Jie Yuan *Nursing Department, Shanghai Fengxian District Hospital of Traditional Chinese Medicine, Shanghai, China.
Wenjuan ZhaoNursing Department, Fudan University Shanghai Cancer Center, Shanghai, China.
Wei QinNursing Department, Zhongshan Hospital Fudan University, Shanghai, China.
Jian GaoBiostatistics Department, Zhongshan Hospital Fudan University, Shanghai, China.
Yuxia ZhangNursing Department, Zhongshan Hospital Fudan University, Shanghai, China zhang.yuxia@zs-hospital.sh.cn.ORCID 0000-0003-4419-7004
Sun Yat-sen University · CNFudan University Shanghai Cancer Center · CNShanghai Traditional Chinese Medicine Hospital · CN

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

objectiveThis study aimed to examine the differential magnitude of associations between specific dimensions of patient experience and overall patient satisfaction.

designA descriptive, cross-sectional design was used to collect patient experience and overall satisfaction data.

settingParticipants were recruited at one tertiary general hospital, one tertiary specialised hospital, and one secondary hospital in Shanghai, China. These three institutes represent the main kinds of hospitals in the Chinese healthcare system.

participants1532 inpatients were recruited, and 1469 were included. The inclusion criteria were as follows: (1) having received inpatient service for at least 2 days; (2) able to understand the questions in the questionnaires; and (3) aged>18 years old. Patients who had impaired cognitive function and completed the questionnaires with missing information were excluded. PRIMARY AND SECONDARY OUTCOME MEASURE: Patient experience was measured using the Inpatient Experience with Nursing Care Scale, which is widely used in the China. The overall patient satisfaction was measured with 10-point response option.

resultsThe LASSO (least absolute shrinkage and selection operator) regression results showed that as the penalty factor (λ) = 0.0162, age, marriage status, financial status, length of hospital stay and numbers of previous of hospitalisation and six dimensions of nursing care remained in the model. As λ increases to 0.1862, only four patient experience variables, potentially the most influential on patient satisfaction, remained in the model. Patient experience with emotional support was the most significant dimension explaining patient satisfaction (β=0.1564), the second most significant dimension was admission and discharge management (β=0.1562), and the third was monitoring and coping with the progress of diseases (β=0.0613).

conclusionPatient experience with emotional support, admission and discharge management, monitoring and coping with the progress of diseases, and information and education are the most significant dimensions explaining patient satisfaction.

Indexed as

Patient Outcome AssessmentPatient SatisfactionAdolescentChinaCross-Sectional StudiesHumansSurveys and QuestionnairesTertiary Care CentersHEALTH SERVICES ADMINISTRATION & MANAGEMENTNursing CarePatient-Centered CarePatient SatisfactionQuality in health care

Identifiers

PMID38326249
PMCPMC10860089
OpenAlexW4391649017

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.