ArticleBMC psychology2024
A study on the structural relationship between emotional labor, job burnout, and turnover intention among office workers in Korea: the moderated mediating effect of leader-member exchange.
Article in BMC psychology, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed, 14 citations in OpenAlex.
- Examining the moderated mediation effects of deep acting, personal accomplishment, and transformational leadership.BMC nursing · 2026Article
- Organizational cynicism and job burnout: a moderated mediation model of work alienation and leader-member exchange.Frontiers in psychology · 2026Article
- Discourse, sentiment, and resonance of workplace burnout on Chinese social media: A computational analysis.PloS one · 2026Article
- The impact of emotional labor on turnover intention: the mediating role of job burnout and the moderating role of perceived organizational support.Frontiers in psychology · 2026Article
- Status and influencing factors of emotional labour among Chinese psychiatric nurses: a cross-sectional study.BMJ open · 2025Article
- A moderated mediation analysis of the relationship between psychological capital and professional commitment among teachers.Scientific reports · 2025Article
- With great power comes more deviations: the negative influence of empowering leadership on unethical pro-supervisor behavior in the Chinese context.BMC psychology · 2025Article
- Artificial intelligence and Chinese university teachers' work performance: a synergistic or adversarial relationship.Frontiers in psychology · 2025Article
- Impact of Petty Tyranny on Employee Turnover Intentions: The Mediating Roles of Toxic Workplace Environment and Emotional Exhaustion in Academia.Behavioral sciences (Basel, Switzerland) · 2024Article
Corrections and comments
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Authors and funding
3 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThis research investigated the interplay of emotional labor, job burnout, and leader-member exchange on turnover intentions among office workers in South Korea.
methodsAn online survey was conducted with 333 employees working in Korean small- and medium-sized enterprises. The target sample consisted of in-house employees who do not deal with external customers. All the measurement and structural models of this study were analyzed using SPSS 27.0 and Amos 28.0.
resultsThe survey revealed that emotional labor indirectly influenced turnover intentions via job burnout and leader-member exchange. Deep acting intensified job burnout, thereby elevating turnover intentions, while surface acting mitigated job burnout.
conclusionsThe findings underscored the importance of managing emotional labor and job burnout and fostering robust leader-member relationships to reduce staff turnover. Moreover, leader-member exchange was found to mitigate the effects of emotional labor on job burnout and turnover intention, with higher leader-member exchange reducing the negative impact of deep acting on turnover intention through job burnout.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.