ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners2024
Satisfaction with remote consultations in primary care during COVID-19: a population survey of UK adults.
Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers, 1 of them a synthesis that pooled it.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
4 citing papers in PubMed, 1 synthesis or guideline pooled it, 7 citations in OpenAlex.
- What patients want from access to UK general practice: systematic review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Pooled it
- Acceptability of an online theory-based intervention to support healthcare professionals' delivery of health behaviour change interventions: A theoretically framed qualitative study.British journal of health psychology · 2026Article
- Challenges and strategies for navigating Australian healthcare access: experience from Chinese international students.International journal for equity in health · 2024Article
- Patients' suggestions for improvements to text-based e-consultations. An online survey of users of the national health portal in Norway.Frontiers in digital health · 2024Article
Corrections and comments
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Authors and funding
17 authors at 7 institutions in 3 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundMode of access to primary care changed during the COVID-19 pandemic; remote consultations became more widespread. With remote consultations likely to continue in UK primary care, it is important to understand people's perceptions of remote consultations and identify potential resulting inequalities.
aimTo assess satisfaction with remote GP consultations in the UK during the COVID-19 pandemic and identify demographic variation in satisfaction levels. DESIGN AND
settingA cross-sectional survey from the second phase of a large UK-based study, which was conducted during the COVID-19 pandemic.
methodIn total, 1426 adults who self-reported having sought help from their doctor in the past 6 months completed an online questionnaire (February to March 2021). Items included satisfaction with remote consultations and demographic variables. Associations were analysed using multivariable regression.
resultsA novel six-item scale of satisfaction with remote GP consultations had good psychometric properties. Participants with higher levels of education had significantly greater satisfaction with remote consultations than participants with mid-level qualifications (
conclusionThese findings can inform the use and adaptation of remote consultations in primary care. Adults with lower educational levels may need additional support to improve their experience and ensure equitable care via remote consultations.
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Registered trials
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