ArticleJournal of family medicine and primary care2023
Patients' satisfaction towards Wasfaty services in Al Ahsa province, Saudi Arabia - 2022.
Article in Journal of family medicine and primary care, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed.
- Determinants of patient satisfaction with Wasfaty and community pharmacy services in Aseer, Saudi Arabia: a cross-sectional study.Frontiers in medicine · 2026Article
- Article
- Trends of consultation time, waiting time, and satisfaction in family medicine/primary health care centers in Saudi Arabia: Systematic review and meta-analysis.Journal of family medicine and primary care · 2025Review
- Patients' Contentment with Wasfaty and Health Services in Community Pharmacies in Tabuk and the Factors Associated with It.Patient preference and adherence · 2025Article
- Patient satisfaction with Saudi community pharmacy services (Wasfaty System).Journal of Taibah University Medical Sciences · 2024Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Background: The e-prescriptions service connects primary healthcare centers and hospitals to selected community pharmacies in various locations to allow easy access to the nearest pharmacy in the neighborhood, thus facilitating the process of drug dispensing. This study aims to assess patients' satisfaction towards Wasfaty services delivered by Ministry of Health healthcare centers. Materials and Methods: A cross-sectional study was conducted in Al Ahsa province in Saudi Arabia among adult patients who used Wasfaty services. An electronic Arabic questionnaire including demographic characteristics of patients and questions to assess their satisfaction level with the e-prescription "Wasfaty" service in terms of different aspects. Results: A total of 481 participants were included in the study. Females represented 53.4% of them, and 28.1% were aged 50 years or over. Overall, most of the patients (84.1%) were either satisfied or strongly satisfied with the service (4.28 ± 0.57). After controlling for confounding, patients with chronic diseases were more satisfied with the "wasfaty" service compared to those without chronic diseases. The history of chronic disease was responsible for approximately 2.4% variability of patient satisfaction ( Conclusion: The majority of patients, particularly those with chronic diseases, were satisfied with Wasfaty service. However, less satisfaction was observed regarding medication availability.
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