ArticleJournal of child health care : for professionals working with children in the hospital and community2025
Evaluation of healthcare professionals' experiences of taking telephone calls from parents of children with congenital heart disease. A risky business.
Article in Journal of child health care : for professionals working with children in the hospital and community, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
The Congenital Heart Disease Standards for England indicate that parents and children should have access to a 24-h telephone advice service, however, little is known about existing services. This paper presents phase two of a mixed-methods service evaluation, which aimed to evaluate staff experiences of telephone communication with these parents. All nursing and support staff in a single specialist children's cardiac surgical centre were invited to participate in an online survey during July-November 2019. Data were descriptively and thematically analysed. Participants (
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