ArticleNursing reports (Pavia, Italy)2023
The Importance of Being Taken Care of-Patients' Experience with the Quality of Healthcare in a Norwegian Hospital.
Article in Nursing reports (Pavia, Italy), 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
5 citing papers in PubMed.
- Positive and negative experiences and emotions of older patients before, during and after hospital admission: patient journey mapping.BMC geriatrics · 2026Article
- Perceptions of quality of care in oncological outpatient settings: a qualitative study of healthcare professionals.BMJ open · 2025Article
- Patients' Experience with Received Healthcare in Internal Medicine and Surgery Wards of Slovenian Hospitals-A Cross-Sectional Survey.Zdravstveno varstvo · 2025Article
- Sámi Healthcare Staff Experiences of Encounters with Sámi Patients and Their Expectations for Non-Sámi Healthcare Staff.Nursing reports (Pavia, Italy) · 2024Article
- Present but Absent-Nurses' Experiences of How a Hospital Design with Only Single Bedrooms and the Technological Shift Affect Nursing.Nursing reports (Pavia, Italy) · 2024Article
Corrections and comments
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Authors and funding
3 authors.
Funding
Abstract
As recipients of healthcare, patients provide invaluable contributions when assessing quality. The aim of this qualitative study was to explore and describe how patients experienced quality of care during their stay in a Norwegian hospital. In this study, 39 patients were interviewed. The data were analyzed via conventional content analysis. The results showed that patients' experiences of quality were associated with interactions with medical staff, while their physical surroundings had less of an impact. The quality of healthcare was described on a continuum from good to bad. Patients assessed quality positively when they felt they were taken care of. The feeling of not being taken care of provoked feelings of insecurity, resignation, being "overlooked", and inferiority. A prerequisite for patients to feel cared for was staff presence, which enabled and encouraged patients to share their thoughts. This required medical staff to have competency, interpersonal skills, and time accessibility. In addition, a culture that is person-oriented and not task-oriented was valued. From our study, we see the opportunity within healthcare systems to improve the quality of care by having staff engage in active listening, promote an environment of mutual respect, and encourage active participation from patients in their healthcare decisions and plans. This study was prospectively registered with the Norwegian Social Science Data Services on 9 July 2015 with registration number 44034.
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Registered trials
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