ReviewThe Lancet. Global health2024
User-reported quality of care: findings from the first round of the People's Voice Survey in 14 countries.
Review in The Lancet. Global health, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers.
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Who cites it
17 citing papers in PubMed.
- International survey of people living with chronic conditions: development and evaluation of the PaRIS Patient Questionnaire (PaRIS-PQ) in 18 countries.BMJ quality & safety · 2026Article
- Healthcare service user-reported quality of care in Malawi: a national multifacility cross-sectional study.BMJ open · 2026Article
- Implementation fidelity to the World Health Organization package of essential non-communicable disease interventions (PEN) during scale-up in Nepal's primary healthcare system: a mixed methods study.Implementation science communications · 2026Article
- Population expectations of primary care quality in 18 countries: a cross-sectional analysis of data from the People's Voice Survey.The Lancet. Primary care · 2026Article
- Community perspectives on health professionals' competence for quality primary health care in Amhara region, Ethiopia: a qualitative study.Human resources for health · 2026Article
- Psychometric and qualitative assessment of the Client Satisfaction Questionnaire-8 (CSQ-8) among Syrian mental health and psychosocial support service users.BJPsych open · 2026Article
- How to cut child mortality in half again: making primary healthcare work.Journal of global health · 2026Article
- Patient-reported outcome and experience measures in primary care: a scoping review of systematic collection and use.BMC health services research · 2026Article
- Moving forward, leaving the patients behind? A multilevel assessment framework for evaluating patient-centred, integrated care quality.Quality of life research : an international journal of quality of life aspects of treatment, care and rehabilitation · 2026Review
- Public satisfaction and trust towards the health system in China and associated factors: a mixed-methods study.BMC public health · 2025Article
- Facilitators and barriers to health professionals' competence in delivering quality primary health care in the digital era in Amhara region, Ethiopia: an exploratory qualitative study.BMC primary care · 2025Article
- Informing Facility Selection Through a Web-Based User Ratings System: Protocol for a Randomized Controlled Trial Among Mothers in Urban Lao People's Democratic Republic.JMIR research protocols · 2025Article
- A global real-world study assessing total time to adrenalectomy in primary aldosteronism.European journal of endocrinology · 2025Article
- Insights on Late-Stage COVID-19 Pandemic Recovery From a 21-Country Online Survey.International journal of public health · 2025Article
- Service Delivery Redesign for Noncommunicable Disease Management: Assessment of Needs and Solutions Through a Co-Creation Process in Argentina.Global health, science and practice · 2024Article
- The role of perceived quality of care on outpatient visits to health centers in two rural districts of northeast Ethiopia: a community-based, cross-sectional study.BMC health services research · 2024Article
- Health system utilization and perceived quality among adults in Lao PDR: evidence from a nationally representative phone survey.BMC public health · 2024Article
Corrections and comments
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Authors and funding
15 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
High-quality care is essential for improving health outcomes, although many health systems struggle to maintain good quality. We use data from the People's Voice Survey-a nationally representative survey conducted in 14 high-income, middle-income, and low-income countries-to describe user-reported quality of most recent health care in the past 12 months. We described ratings for 14 measures of care competence, system competence, and user experience and assessed the relationship between visit quality factors and user recommendation of the facility. We disaggregated the data by high-need and underserved groups. The proportion of respondents rating their most recent visit as high quality ranged from 25% in Laos to 74% in the USA. The mean facility recommendation score was 7·7 out of 10. Individuals with high needs or who are underserved reported lower-quality services on average across countries. Countries with high health expenditure per capita tended to have better care ratings than countries with low health expenditure. Visit quality factors explained a high proportion of variation in facility recommendations relative to facility or demographic factors. These results show that user-reported quality is low but increases with high national health expenditure. Elevating care quality will require monitoring and improvements on multiple dimensions of care quality, especially in public systems.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.